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Collect Surface Hub log files

  • Article
  • Applies to:
    Surface Hub, Surface Hub 2S

You can access log files directly from your Surface Hub or remotely via Teams Admin Center.

Access logs from Surface Hub

  1. Insert a USB flash drive into the Surface.

  2. Sign in to Surface Hub with Admin credentials and go to Settings > Update & Security > Logs > Collect Logs. This process saves the log files to the root of the USB drive, a process that can take up to 5 minutes.

    Access logs from Surface Hub

Access logs remotely from Teams Admin Center

  1. Sign in to Teams Admin Center and select Teams devices > Surface Hubs.

  2. Locate your Surface Hub and select its Display name.

    Select your Surface Hub Display name

  3. Press Download device logs. Press Download device logs

  4. Press Got it to prepare the device logs for download. Download Surface Hub logs from Teams Admin Center

  5. Select the History tab to view the status of the log collection process and download the logs when they're available.

  6. When the logs are ready, press Download. This process saves the log files to the Downloads folder on your PC. Prepare device logs for download.

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