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Setup problems with Internet Explorer 11

Elizabeth Ross|Last Updated: 8/3/2016
|
2 Contributors

Installing Internet Explorer creates the following log files, which are stored in the Windows installation folder (typically, the C:\Windows folder):

  • IE11_main.log

  • IE11_NR_Setup.log

  • IE11_uninst.log

  • cbs*.log

  • WU_ IE11_LangPacks.log

These log files continuously record the entire process from the moment the IE setup program starts running until the last .cab file is downloaded, including error codes. The possible error codes are:

Error codeDescription
0Success
1460Timeout
3010Success, reboot required
40001USER_ERROR_CANNOT_OPEN_LOG_FILE
40003USER_ERROR_CANNOT_INITIALIZE_APPLICATION
40004USER_ERROR_OLD_OS_VERSION
40005USER_ERROR_WRONG_PLATFORM
40006USER_ERROR_BAD_SPVERSION
40007USER_ERROR_MISSING_REQUIRED_PREREQUISITE
40008USER_ERROR_IE_GREATERVERSION_INSTALLED
40010USER_ERROR_BAD_LANGUAGE
40012USER_ERROR_CRYPTO_VALIDATION_FAILED
40013USER_ERROR_ALREADY_INSTALLED
40015USER_ERROR_WRONG_OS
40016USER_ERROR_EXTRACTION_FAILED
40019USER_ERROR_WINDOWS_PRERELEASE_NOT_SUPPORTED
40021USER_ERROR_UNSUPPORTED_VIDEO_HARDWARE
40022USER_ERROR_UNSUPPORTED_VIDEO_DRIVER
40023USER_ERROR_PREREQUISITE_INSTALL_FAILED
40024USER_ERROR_NEUTRAL_CAB_DOWNLOAD_FAILED
40025USER_ERROR_NEUTRAL_CAB_INSTALL_FAILED
41001USER_ERROR_UNKNOWN
50005USER_SUCCESS_USER_CANCELLED
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