Surface IT portals

Surface IT portals provide a centralized solution for IT admins to manage and monitor Surface devices at scale. Surface IT portals allow you to:

Centralize management of device warranties and support requests -- initiate single or bulk warranty claims.
Gain insights into your warranty status and claims -- in a single view.
Quickly view the health of all your Surface devices and get notified about any unusual device status, which can help reduce IT costs.

Choose the portal that’s right for you.

Surface Management Portal: If your Surface devices are enrolled through Intune, they're automatically enrolled into the Surface Management Portal. In Intune Admin Center, go to All Services > Surface Management Portal. This includes the comprehensive feature set of the Intune admin center.
Hardware Support Portal: If you have a Microsoft 365 subscription, your support service needs can be fulfilled via the Microsoft 365 admin center. In Admin center, go to Support > Microsoft hardware support. This does not require your devices to be enrolled through Intune.

Table 1. Surface IT portals

Portal	Best for	Requirements	Notes
Microsoft Surface Management Portal	Customers that already use Microsoft Intune to manage multiple devices at scale	- Microsoft Intune Admin Center - Intune subscription	- Manage warranty and claims. Manage support requests. Get Device insights and Device Health. - Surface devices are automatically enrolled
Microsoft Hardware Support Portal	Customers looking to streamline support for their employees and users	- Microsoft 365 Admin Center - Microsoft 365 subscription	- Manage warranty and claims. Manage support requests. - Customers need to manually add Surface devices.

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