Windows Server 2012 R2 and Windows 8.1


Enables access to this device for Customer Service and Support.


Parameter Set: Default
Enable-HcsSupportAccess [-Scope <ClusterScope> ] [ <CommonParameters>]

자세한 설명

The Enable-HcsSupportAccess cmdlet enables access to this device for Microsoft Customer Service and Support.

This cmdlet temporarily opens the appliance for support, and it creates an encrypted password. Customer Service and Support can decrypt the password to gain access to the device. You can retrieve that encrypted password by using the Get-HcsSupportAccess cmdlet.

Provide the encrypted password to Customer Service and Support through email or other means.

Share your desktop with Customer Service and Support. From there, you and support personnel access the appliance over the StorSimple Serial Console or remote Windows PowerShell® management.

Log on to the appliance by using serial console or remote Windows PowerShell management. Enter the support configuration session. This session allows only the following cmdlets to run: Enable-HcsSupportAccess, Disable-HcsSupportAccess, Get-HcsSupportAccess, and Enter-HcsSupportSession. After you establish the session by using your SSAdminConsole password, the Enter-HcsSupportSession cmdlet provides unrestricted access to the appliance. Customer Service and Support enters the decrypted password. All password input is hidden or obscured. After the password is validated, you receive access to the unrestricted session. This is an interactive session.

Customer Service and Support accesses the system to perform troubleshooting. You maintain full control over the session. You can stop sharing your desktop with Customer Service and Support at any time.

Finally, you turn off support access by using the Disable-HcsSupportAccess cmdlet. Disabling the support session invalidates the support password.

매개 변수


Specifies the scope. 이 매개 변수에 허용되는 값은 다음과 같습니다.

-- Cluster. Provides support access for both nodes. This is the default.
-- Controller. Provides support access for the local node only.



필수 여부






파이프라인 입력 적용 여부


와일드카드 문자 허용 여부



이 cmdlet은 일반 매개 변수 -Verbose, -Debug, -ErrorAction, -ErrorVariable, -OutBuffer 및 -OutVariable을 지원합니다. 자세한 내용은 다음을 참조하세요. about_CommonParameters(http://go.microsoft.com/fwlink/p/?LinkID=113216).


입력 유형은 cmdlet에 파이프할 수 있는 개체의 유형입니다.


출력 유형은 cmdlet이 내보내는 개체의 유형입니다.

  • This cmdlet does not generate any output.


Example 1: Enable support access

This command enables support access and generates an encrypted password. Share the password with Customer Service and Support personnel. They can decrypt it to get a temporary support password to access your device.

PS C:\> Enable-HcsSupportAccess

관련 항목