(Optional) Verify Response Group deployment in Lync Server 2013

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Topic Last Modified: 2012-09-11

After you configure Response Group, you need to verify the configuration to make sure your response groups work as expected. At minimum, verify the following scenarios by using the following types of users:

Users

  • A user who is homed on Lync Server 2013

  • An external user who uses the public switched telephone network (PSTN)

  • An agent who is homed on Lync Server 2013

Scenarios

  • The Lync Server 2013 user calls the response group.

  • The external user calls the response group.

  • A user calls the response group while the agent is on another call and goes to the queue.