Managing application-level Response Group settings in Skype for Business 2015

Skype for Business Server 2015

마지막으로 수정된 항목: 2015-08-17

Managing application-level 응답 그룹 settings, such as music-on-hold and ringback settings, in 비즈니스용 Skype 서버 Enterprise Voice.

Application-level settings for 응답 그룹 응용 프로그램 include the default music-on-hold configuration, the default music-on-hold audio file, the agent ringback grace period, and the call context configuration. You can define only one set of application-level settings per pool. To view application-level settings, use the Get-CsRgsConfiguration cmdlet. To modify the application-level settings, use the Set-CsRgsConfiguration cmdlet.

The default music on hold is played when a call is placed on hold only if no custom music on hold is defined. Call context is available only for queues assigned to interactive workflows. If call context is enabled, an agent can see information such as caller wait time or workflow questions and answers when the call is received.

  1. RTCUniversalServerAdmins 그룹의 구성원이나 응답 그룹을 지원하는 미리 정의된 관리 역할 중 하나의 구성원으로 로그온합니다.

  2. 비즈니스용 Skype 서버 관리 셸 시작: 시작, 모든 프로그램, 비즈니스용 Skype 서버 2015를 차례로 클릭한 다음 비즈니스용 Skype 서버 관리 셸을 클릭합니다.

  3. At the command line, run:

    Set-CsRgsConfiguration -Identity <name of service hosting Response Group> [-AgentRingbackGracePeriod <# seconds until call returns to agent after declined>] [-DefaultMusicOnHoldFile <audio file>] [-DisableCallContext <$true | $false>]

    For example:

    Set-CsRgsConfiguration -Identity "" -AgentRingbackGracePeriod 30 -DisableCallContext $false

    To specify an audio file to use as the default music on hold, you need to import the audio file first. For example:

    $x = Import-CsRgsAudioFile -Identity "" -FileName "MusicWhileYouWait.wav" -Content (Get-Content C:\Media\ MusicWhileYouWait.wav -Encoding byte -ReadCount 0)
    Set-CsRgsConfiguration -Identity "" -DefaultMusicOnHoldFile <$x>