Response Groups: Group


마지막으로 수정된 항목: 2012-09-25

Response groups consist of agent groups, queues, and workflows. An agent group is a group of people who are designated to answer 응답 그룹 calls.

The Response GroupsGroup page displays a list of all the agent groups that are defined for your organization.

You can perform the following tasks from the Response GroupsGroup page:

  • Create a new agent group

  • Change an existing agent group

  • Delete an agent group

The following list describes the commands on the page.

  • New   Starts a new agent group.

  • Edit   Opens the selected agent group to edit it, selects all agent groups in the list, or deletes the selected agent groups.

  • Refresh   Refreshes the list of agent groups.

The following list describes the fields on the page.

  • Name   The unique name that identifies the agent group.

  • Service   The ApplicationServer service that hosts the agent group.

  • Description   The description for the agent group.

For details about 응답 그룹 features and capabilities, see 비즈니스용 Skype 서버 2015의 응답 그룹 응용 프로그램 계획 in the Planning documentation. For details about working with agent groups, see Lync Server 2013에서 응답 그룹 에이전트 그룹 관리 in the Operations documentation.