Response Groups Queue

 

마지막으로 수정된 항목: 2012-09-25

Response groups consist of agent groups, queues, and workflows. 응답 그룹 queues hold calls to a response group until an agent answers the call.

The Response GroupsQueue page displays a list of all the 응답 그룹 queues that are defined for your organization.

You can perform the following tasks from the Response GroupsQueue page:

  • Create a new queue

  • Change an existing queue

  • Delete a queue

The following list describes the commands on the page.

  • New   Starts a new queue.

  • Edit   Opens the selected queue to edit it, selects all queue in the list, or deletes the selected queue.

  • Refresh   Refreshes the list of queues.

The following list describes the fields on the page.

  • Name   The unique name that identifies the queue.

  • Service   The ApplicationServer service that hosts the queue.

  • Description   The description for the queue.

For details about 응답 그룹 features and capabilities, see 비즈니스용 Skype 서버 2015의 응답 그룹 응용 프로그램 계획 in the Planning documentation. For details about working with 응답 그룹 queues, see 응답 그룹 큐 관리 in the Operations documentation.

 
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