Perform a remote wipe on a mobile phone

 

Applies to: Exchange Online, Exchange Server 2016

Topic Last Modified: 2017-07-06

Summary: Learn how to clear all data on a user's mobile phone in theExchange admin center inExchange 2016.

Your users carry sensitive corporate information in their pockets every day. If one of them loses their mobile phone, your data can end up in the hands of another person. If one of your users loses their mobile phone, you can use the Exchange admin center (EAC) or the Exchange Management Shell to wipe their phone clean of all corporate and user information.

noteNote:
This topic also provides instructions for how to use Outlook on the web to perform a remote wipe on a phone. The user must be signed in to Outlook on the web to perform a remote wipe.

  • Estimated time to complete: 5 minutes.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "Mobile devices" entry in the Clients and mobile devices permissions topic.

  • This procedure will clear all data on the mobile phone, including installed applications, photos, and personal information.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

You can use the EAC to wipe a user’s phone or cancel a remote wipe that has not yet completed.

  1. In the EAC, navigate to Recipients > Mailboxes.

  2. Select the user, and under Mobile Devices, choose View details.

  3. On the Mobile Device Details page, select the lost mobile device, and then select Wipe Data.

  4. Select Save.

You can use the Clear-MobileDevice cmdlet in the Exchange Management Shell to wipe a user’s phone.

The following command wipes the device named WM_TonySmith and sends a confirmation message to admin@contoso.com.

Clear-MobileDevice -Identity WM_TonySmith -NotificationEmailAddresses "admin@contoso.com"

Your users can wipe their own phone using Outlook on the web.

  1. In Outlook on the web, select the Settings icon.

  2. Under Your app settings, select Mail.

  3. Under Options, click to expand General if necessary, and then select Mobile devices.

  4. Select the mobile phone.

  5. Click or tap the Wipe Device icon.

There are several ways to verify that the remote wipe completed.

  • Run the Clear-MobileDevice cmdlet with the –NotificationEmailAddresses parameter configured. A message will be sent to the supplied email address when the remote wipe has completed.

  • In the EAC, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

  • In Outlook on the web, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

 
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