SharePoint site inaccessible in SharePoint Server

SharePoint Server 2016

Applies to: SharePoint Online, SharePoint Server 2013, SharePoint Server 2016

Topic Last Modified: 2017-08-21

Summary: Troubleshooting the SharePoint Server 2016, SharePoint Server 2013, and SharePoint Online site inaccessible error can be hard. Here is a workflow that both users and administrators can use to identify and fix some of the most common causes of the site inaccessible error.

There are many different root causes that can lead to a user or administrator encountering the site inaccessible error in either SharePoint Server, or SharePoint Online. The root cause can be anywhere between the browser and the back end database or in one of the supporting systems, like DNS or the network. When you encounter the site inaccessible error, or other slow or no response SharePoint Server or SharePoint Online sites you can start your troubleshooting with this workflow.

The workflow is only available in Visio format. You will need either:

Follow these procedures to use the site inaccessible troubleshooting workflow.

Using the site inaccessible troubleshooting

  1. Download the SharePoint Site Inaccessible Troubleshooting workflow and save it locally.

  2. Open the workflow in presentation mode.

    Add an indented paragraph under a numbered step by placing cursor before the /para tag, then press Enter.

  3. Locate the appropriate starting place in the workflow and begin. Note that a list of multiple links will appear when you click on any of the boxes that say click here for help.