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Troubleshooting Reporting Issues

This article provides guidance for troubleshooting issues that may occur when you are using System Center Virtual Machine Manager (VMM) reports. The precise wording of an error message that you observe may differ from this catalog if your VMM installation has been updated with any hotfixes or service packs.

Some error messages contain placeholder text, such as <specified server>. The placeholder text indicates a value that VMM provides in the actual error message.

VMM Reporting Issues

Issue Possible cause Solution

Not able to connect to the reporting server with error 3450:" Not able to connect to the reporting server."

The most likely causes are the following:

  1. The URL for the reporting server is not valid.
  2. The reporting server is not available.
  3. The user does not have the required permissions on the reporting server.
  1. Verify the URL is accessible from the same machine where you are running the Administrator Console.
  2. Ensure the Operations Manager 2007 reporting server is up and running.
  3. Ensure the VMM administrator has operator permissions on the Operations Manager 2007 reporting server.

Report time format does not match local time in Administrator Console.

Operations Manager converts the local time on the Administrator Console to Coordinated Universal Time (UTC) before aggregating the data for reports. Therefore, the time of day reported in Virtual Machine Manager reports does not match the time of day in other Administrator Console displays. For example, if a user in Redmond WA, USA (Pacific Standard Time, or UTC-8) orders a Virtual Machine Utilization report, current usage for a virtual machine is reported as 8 hours ahead of the local time.

If you run the report from the Operations Manager Operator's Console, enter local times.

If you run the report from the Administrator Console, enter times in UTC time.

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