Administration Guide for Unified Service Desk 2.0

This guide provides information about how to install, administer, and manage Unified Service Desk for Microsoft Dynamics 365 (online) and Dynamics 365 (on-premises). You can use Unified Service Desk to configure and manage call center agent applications that provide your customer service agents with immediate and unified access to business critical information about your customers that helps them effectively handle their customer interactions.

For information about how to use Unified Service Desk to create call center agent applications for Microsoft Dynamics 365 and integrate with external applications and Computer Telephony Integration (CTI) systems, see MSDN: Unified Service Desk Developer Guide.