Client credit memos and refunds

 

Updated: November 1, 2016

Applies To: Dynamics Marketing

System_CAPS_importantImportant

Microsoft Dynamics Marketing is scheduled to be retired on May 15, 2018. After that date the service will no longer be available. Please plan accordingly. For details, see the blog post Microsoft Dynamics Marketing service will be discontinued, and learn what’s coming next.

Microsoft Dynamics Marketing enables you to create credit memos and issue credits and refunds to clients. A credit memo documents the credit or refund due to a client. Refunds create entries in Accounts Payable whereas credit memos create entries in Accounts Receivable.

To view client credit memos and refunds users must have Edit/View Client Credit Memo/Refund privileges. More information: Work with user accounts and staff contacts.

Open the maintenance page for the contact or client company and choose the Invoices related-information tab.

  1. Open the Financial folder.

  2. Choose the Credit Memo folder.

    Microsoft Dynamics Marketing opens a new Credit Memo page.

  3. Enter the information.

System_CAPS_tipTip

The Credit Memo Item Grid displays all the items included in a credit memo.

  1. Choose the New button. New button.

    Microsoft Dynamics Marketing opens the new Credit Memo item page.

  2. Enter the information.

  3. Choose Save.

Field

Description

Status

Select a status for the credit memo. (Optional.) More information: Create custom drop-down values and folders

Item

Select an item or service from the pull-down menu. (Required.) More information: Track items and services

Description

Enter a description for the item or service. (Optional.)

Quantity

Enter the quantity of the item or service. (Required.)

Total Cost/Unit Cost

Enter the total cost or the unit cost of the item. If you enter a total cost, Microsoft Dynamics Marketing will enter a unit cost for you. (Required.)

Credit

Enter any credit applied to this item. (Optional.)

Shipping

Enter shipping costs if any. (Optional.)

Total

Microsoft Dynamics Marketing will calculate the total using the following formula:

Total Cost = Quantity X Unit Cost - Credit + Shipping

Or,

Total Cost = Quantity X Unit Cost - Credit + Shipping

Taxable

Check the box if this item is taxable. If you check the taxable check box, Microsoft Dynamics Marketing will calculate the tax by multiplying the item's total cost by the tax rate selected on the credit memo, and add a tax item to the credit memo. (Optional.)

Date

Enter the item date. (Required.)

Details

The Details section enables you to specify additional information about the credit memo item.

Division

Select the division the item is for from the pull-down menu. (Required.)

Department

Select the department the item is for from the pull-down menu. (Required.)

Program

Select the program the item is for from the pull-down menu. (Required.) Choose the Allocation button Allocation button to allocate the revenue from this item using the program's allocation defaults.

Campaign

Select the campaign the item is for from the pull-down menu. (Required.)  Choose the Allocation button Allocation button to allocate the revenue from this item using the campaign's allocation defaults.

Job

Select the job the item is for from the pull-down menu. (Required.)  Choose the Allocation button Allocation button to allocate the revenue from this item using the event's allocation defaults.

Task

Select the task the item is for from the pull-down menu. (Required.)

Event

Select the event the item is for from the pull-down menu. (Required.)

To associate an item with one or more of the above:

  1. Choose the appropriate tab.

  2. Type the name of the advertisement, brand, channel, component, location, market and/or product/service in the selector field.

  3. Select the advertisement, brand, channel, component, location, market and/or product/service and choose the Add button.

  4. Enter the allocation percent. The allocation percent enables you to pro-rate an item to each brand. For example if the total price of an item was $100 and you allocate 50% of the price to Brand 1, Microsoft Dynamics Marketing will allocate $50 of the price to Brand 1.

  5. Choose Save to save your changes and keep viewing the page or choose Submit to save your changes and return to the previous page.  

The Credit Memo/Refund report displays the information associated with a credit memo or refund.

  1. Choose Reports.

  2. Expand the Clients and Receivable section of the Reports page.  

  3. Choose the Credit Memo/Refund Report.

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