Moving core data to new Office 365 datacenter regions

 

Applies to: Office 365

Topic Last Modified: 2017-04-18

We continue to open new datacenter regions for Office 365 for business services. These new datacenter regions add capacity and compute resources to support our ongoing customer demand and usage growth. Additionally, the new datacenter regions offer in-region data residency for core customer data. Core customer data is a term that refers to a subset of customer data defined in the Microsoft Online Services Terms: Exchange Online mailbox content (email body, calendar entries, and the content of email attachments) and SharePoint Online site content and the files stored within that site, and files uploaded to OneDrive for Business.

Existing customers that have their core customer data stored in an already existing datacenter region are not impacted by the launch of a new datacenter region. We introduce no unique capabilities, features or compliance certifications with the new datacenter region. As a customer in any of those two regions, you will experience the same quality of service, performance and security controls as you did before. We offer existing customers that have strict data residency requirements, and that are listed in the table below, an option to have their core customer data moved to the new region.

 

Customers with billing address in

Previous datacenter region

New datacenter region

Region available since

Announcement

Japan

Asia/Pacific

Japan

December 2014

Office 365 blog

Australia, New Zealand, Fiji

Asia/Pacific

Australia

March 2015

Office 365 blog

India

Asia/Pacific

India

October 2015

Microsoft Blog

Canada

North America

Canada

May 2016

Office 365 Blog

United Kingdom

Europe, Middle East, Africa

United Kingdom

September 2016

Office 365 Blog

South Korea

Asia/Pacific

South Korea

April 2017

Office 365 Blog

NoteNote:
The data residency option, and the availability to move customer data into the new region, is not a default for every new region we launch. As we expand into new regions in the future, we'll evaluate the availability and the conditions of data moves on a region by region basis.

New customers or Office 365 tenants created after the availability of the new datacenter region will have their core customer data stored at rest in the new datacenter region automatically.

A complete list of all datacenter regions, datacenters, and the location of customer data at rest is available as part of the interactive datacenter maps.

We provide a data residency option to existing Office 365 customers who are covered by the datacenter regions listed in the table above. With this option, customers with data residency requirements can request to move their core customer data into the new region. We recommend our customers to take no action, unless their organization needs core customer data to be stored at rest in their respective new datacenter region. By choosing to move their data, customers limit Microsoft’s possibilities to optimize the location of core customer data at rest in either their current or the new datacenter region. As a customer in any of those two regions, you will experience the same quality of service, performance and security controls as you did before.

For customers who need to have their core data moved to the new region:

  • Customers will need to request to have their data moved within a set enrollment window. Review the How to request your data move page for more details about the enrollment window for your region and the steps to enroll into the program.

  • Data moves can take up to 24 months after the request period to complete.

  • We introduce no unique capabilities, features or compliance certifications with the new datacenter region.

  • The complexity, precision and scale at which we need to perform data moves within a globally operated and automated environment prohibit us from sharing when a data move is expected to complete for your tenant or any other single tenant. Customers will receive one confirmation in Message Center per participating service when its data move has completed.

  • Data moves are a back-end service operation with minimal impact to end-users. Features that can be impacted are listed on the During and after your data move page. We adhere to the Microsoft Online Services Service Level Agreement (SLA) for availability so there is nothing that customers need to prepare for or to monitor during the move. Notification of any service maintenance is done if needed.

How to request a data move

How to request your data move

What happens during the move?

During and after your data move

Frequently Asked Questions

Data move general FAQ

New datacenter regions for other Microsoft Services

New datacenter regions for Microsoft Dynamics CRM Online

Azure services by region

 
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