Credit card issues (form)

  • Article

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Accounts receivable > Inquiries > Credit card issues.

Use this form to review information about problems that resulted in a credit card being denied as payment for a sales order because it could not be processed by the payment service. The Description field displays the results of the address verification or card verification value validation.

The following tables provide descriptions for the controls in this form.

Tabs

Tab

Description

Orders

View information about orders that are ready for invoicing and payment, but that could not be approved by the credit card processor.

Lines

View information for the line items of the order that are selected on the Orders tab that are ready for invoicing and payment, but that could not be approved by the credit card processor.

History

View information for credit card authorization and capture requests that were submitted for the order that is selected on the Orders tab.

History tab

Field

Description

Sales order

The identifier for the sales order.

Credit card number

The credit card number for the transaction that was sent for authorization. Only the last four digits are displayed.

Type

The type of approval that was requested.

Status

The status of the authorization request.

Authorization code

The code that was returned by the payment service.

Reference ID

The identifier of the transaction that is assigned by the payment service.

Date

The date that the credit card authorization result was returned.

Amount

The amount that is authorized, in the currency that is specified in the Currency field.

Currency

The currency of the transaction.

Amount

The amount that is authorized, in the accounting currency.

Expired

This check box is selected if the authorization has expired.

Void

This check box is selected if the authorization has been voided. This might occur, for example, if an authorization has expired and a new authorization was requested.

Description

The description of the authorization process. The description contains address verification and card verification value results.

If card verification value validation is performed, CVV: %1. is displayed in this form, where %1 is replaced by the reason text that is received from the payment service.

If address verification is performed, AVS: %1. is displayed in this field, where %1 is replaced by the address verification result that is received from the payment service. One or more of the following results are included in the description:

  • Verified the account holder name

  • Verified the billing address

  • Verified the billing address postal code.

  • Address verification failed

  • The address verification result was not returned

  • The address information was not available to compare

  • The system does not support verification

  • The system is unavailable

Payment service

The payment service that processed the authorization.

Address verification status

The result of the address verification process. This field is not displayed if a payment service is not set up.

Card verification value status

The result of the card verification value validation process. This field is not displayed if a payment service is not set up.

Invoice

The invoice that is associated with the credit card transaction. This field is not displayed if a payment service is not set up.

See also

About credit card authorizations

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).