Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
System Center 2012 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.
The technical documentation for Service Manager consists of the Service Manager Documentation Library. The Library contains the following sections:
These topics describe new capabilities and changes in Service Manager for each released version.
This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deploying it for use in your organization.
This guide helps you deploy System Center 2012 – Service Manager in one of several different scenarios.
This guide shows you how to upgrade from System Center Service Manager 2010 to System Center 2012 – Service Manager.
This guide shows you how to upgrade from System Center 2012 – Service Manager to Service Manager in System Center 2012 Service Pack 1 (SP1).
This guide shows you how to upgrade from Service Manager in Microsoft System Center 2012 Service Pack 1 (SP1) to Service Manager in System Center 2012 R2.
This guide describes concepts that are important to Service Manager administrators, and it includes procedures that administrators perform to configure Service Manager after deployment to match the policies and requirements defined by your organization.
This guide provides information about using the Service Manager console for day-to-day tasks that help desk personnel perform to manage their organization’s computer infrastructure.
This guide describes the use, authoring, and customization of management packs, which enable customizations in Service Manager.
This guide helps you develop a recovery plan for potential software and equipment failures in your System Center 2012 – Service Manager environment.
This reference is a comprehensive list of each cmdlet available for Service Manager. Each cmdlet in the reference has a description, syntax, parameters, and a Windows PowerShell example.
This reference is a list of terms and definitions used in Service Manager that have meaning specific to Service Manager.
Contains the privacy statement from Microsoft for System Center 2012 R2 components, including Service Manager.
These release notes apply to the appropriate version of Service Manager in System Center 2012, and they contain descriptions and workarounds for known issues that you should be aware of before you deploy Service Manager.
These release notes for the Authoring Tool in Service Manager contain descriptions and workarounds for known issues that you should be aware of before you install it.
For additional information about planning and designing your infrastructure for Service Manager, see the Infrastructure Planning and Design Guide for System Center 2012 – Service Manager
You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.