Workflows: Customizing and Authoring
Updated: November 1, 2013
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
Using System Center 2012 – Service Manager, you can automate many administrative processes that previously required manual tasks. The feature that makes this automation possible is the Windows Workflow Foundation (WF) workflow. A WF workflow comprises workflow activities, which are also referred to as WF activities to differentiate them from other Service Manager activity types. Each workflow activity performs a function, such as joining a user or a computer to a group in Active Directory Domain Services (AD DS), creating a Service Manager incident, or running a script. You can assemble WF activities into a workflow that performs a set of tasks, and you can specify the conditions under which the workflow runs.
Automating IT Processes with Workflows
Describes how to automate information technology (IT) processes using workflows and describes the WF activities that the Authoring Tool provides.
Creating Workflows for IT Processes
Describes how to create workflows for IT processes.
How to Deploy a Workflow to Service Manager
Describes how to deploy a workflow in Service Manager.
Configuring the Activities Toolbox
Describes how to configure the Activities Toolbox.
Workflow Activity Reference
Provides details about the default WF activities in the Activity Library.
For additional resources, see Information and Support for System Center 2012.
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