Release Notes for Service Manager in System Center 2012


Updated: May 13, 2016

Applies To: System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

System_CAPS_ICON_important.jpg Important

Read these release notes before you install and use the System Center 2012 – Service Manager software.

Description: Service Manager might stop unexpectedly unless you apply hotfix 2600907, which is available at Microsoft Support.

Workaround: None.

Description: Upgrading from Service Manager 2010 SP1 to System Center 2012 – Service Manager Release Candidate (RC) or later requires Cumulative Update 3. You can download System Center Service Manager 2010 Cumulative Update 3 from the Microsoft Download Center.

Workaround: None.

Description: During Setup, if you specify a database or log path that includes a single quotation mark character ('), Setup might fail.

Workaround: None. The path that you specify cannot include a single quotation mark character.

Description: Setup might fail if you have installed any version of the Service Manager 2010 Authoring Tool.

Workaround: Remove the Service Manager 2010 Authoring Tool, and then retry Setup.

Description: Setup includes a prerequisite checker that checks for and—if necessary, installs—the Microsoft Report Viewer. However, Setup does not install the Report Viewer Language Pack, which makes the Microsoft Report Viewer compatible with Windows operating systems that are configured to use languages other than English.

Workaround: If your system is configured to use a language other than English, you should manually install the Report Viewer Language Pack for that language. You can download the Microsoft Report Viewer Redistributable 2008 SP1 Language Pack from the Microsoft Download Center.

Description: If you attempt to install Service Manager using a named Structured Query Language (SQL) instance that contains a dollar sign ($) character, Setup fails.

Workaround: Use a SQL instance that does not contain the $ character in its name.

Description: After you change the display language using the Language menu in the Service Manager console, wizard text might be displayed in your previously selected language.

Workaround: If this problem affects you, do the following:

  1. Close the Service Manager console.

  2. On the Start menu, click Run, type %temp%, and then click OK.

  3. Navigate up to the parent LOCAL folder.

  4. Open \Microsoft\System Center Service Manager 2010\<ServerName>\<VersionNumber>\, and then delete the contents of the folder.

  5. Open the Service Manager console, and the wizard text should appear in the correct language.

Description: Management packs in System Center 2012 – Service Manager Beta do not contain localized generic incident request offerings. When you upgrade from Beta to RC, the management packs that are present in the Beta version are carried forward during the upgrade process to the RC version. If you want to use localized generic incident request offerings included in the RC version of the management packs, you can import the upgraded management packs after upgrading.

This situation does not affect upgrades from the RC to final (RTM) versions.

Workaround: Import the management pack that contains localized request offerings after you upgrade to System Center 2012 – Service Manager by performing one of the following actions:

  • Manually merge the pre-upgrade management pack with the RC management pack that has the localized information.

  • Import the RC management pack with the localized information and then perform the edits again.

Description: Various settings are replaced when you upgrade System Center 2012 – Orchestrator from Beta to RC and those settings might not be preserved during the upgrade. For example, a connector’s URL or runbook IDs might change.

Workaround: None. However, you should wait to upgrade System Center 2012 – Orchestrator to RC until all Service Manager activities are completed. Afterward, you should create a new Orchestrator connector.

Description: When you create a service request using a request offering template and you modify or delete activities contained in the template, various errors might occur that prevent you from saving the service request.

Workaround: When creating service requests, avoid modifying or deleting activities contained in a request offering template. If necessary, you can create a new request offering template with only the activities necessary and properly configured for your intended use.

Description: This problem can occur after upgrading from System Center Service Manager 2010 to System Center 2012 – Service Manager if a change request’s scheduled end is set before the scheduled start date. The error message might resemble System.ArgumentOutOfRangeException: SelectedDate value is not valid.

Workaround: To display the change request containing a ScheduledStartDate value that is greater than the ScheduledEndDate value, you can use the following sets of commands in the Service Manager module for Windows PowerShell:

$class=get-scclass -Name System.WorkItem.ChangeRequest  

$instances= get-scclassinstance $class | where {$_.ScheduledStartDate -gt  


$instances | Select DisplayName, ScheduledStartDate, ScheduledEndDate  

To correct the situation, run the following set of cmdlets. These cmdlets set the ScheduledEndDate value to the same value as ScheduledStartDate.

$class=get-scclass -Name System.WorkItem.ChangeRequest  

$instances= get-scclassinstance $class | where {$_.ScheduledStartDate -gt  


$instances | Select DisplayName, ScheduledStartDate, ScheduledEndDate  

$instances | %{ $_.ScheduledEndDate = $_.ScheduledStartDate ; $_ } | update-scclassinstance  

Description: If you create a knowledge article using a TXT file that contains double-byte characters, the characters might not display correctly.

Workaround: If this problem affects you, do not use TXT files to create knowledge articles. Instead, use RTF files.

Description: Most shortcut keys do not work properly.

Workaround: If a particular shortcut key does not work, on the Tasks menu, click Tasks, and then try the shortcut key.

Description: An existing System Center 2012 Configuration Manager connector does not synchronize if you upgrade from Service Manager CTP2 to System Center 2012 – Service Manager Beta.

Workaround: You can work around this problem by completing the following steps:

  1. Delete your System Center 2012 Configuration Manager connector.

  2. Recreate the connector.

  3. Synchronize the new connector.

Description: If you attempt to analyze an OLAP data cube in the Data Warehouse workspace using Microsoft Office Excel Viewer, a dialog appears stating erroneously that you can install Microsoft Excel viewer and try again.

Workaround: Close the Service Manager console, install Microsoft Excel, and then try again.

Description: When you install the data warehouse, validation of the default web server URL might take as long as 25 seconds to complete.

Workaround: None.

Description: When you perform a knowledge search and you type double-byte characters in the Search Provider box, they are not sent correctly to the search website. Instead, erroneous characters are sent.

Workaround: None.

Description: The value for an extended property is not saved when a form control is bound to an extended property on a class.

Workaround: Restart the Service Manager console after binding to a property.

Description: When you try to sort knowledge articles by date, sorting does not work.

Workaround: None.

Description: The Service Manager console requires Microsoft Analysis Management Objects (AMOs) so that it can work with SQL Server Analysis Services (SSAS). Choose one of the following three setup files to install Microsoft AMOs, based on the microprocessor architecture that you are using:

Description: When you register Operations Manager as a data source, the System Center Alert Management Cube management pack will not be imported.

Workaround: First, create a data source for Operations Manager. For more information, see How to Register the System Center Data Warehouse to Operations Manager in the Service Manager Administrator's Guide.

Next, make sure that the System Center Data Warehouse Operations Manager management pack has been imported. In the Service Manager console, click Data Warehouse, click Management Packs, and confirm that System Center Datawarehouse Operations Manager Library is listed.

Finally, on the Data Warehouse Management Server, type the following Windows PowerShell commands to manually import the management pack. (This example assumes that Service Manager is on drive C and that you installed Service Manager using the default path).

cd 'C:\Program Files\Microsoft System Center\Service Manager 2012'   
Import-Module .\System.Center.Service.Manager.psd1   
Import-SCSMManagementPack ..\AlertCube.mpb  

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