Operations Guide for System Center 2012 - Service Manager
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
The Operations Guide for Microsoft System Center 2012 – Service Manager provides information about using the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure. This guide provides detailed procedures for the following tasks:
Describes how to search for configuration items and other incidents, problems, and knowledge articles.
Describes how incidents and problems are created, edited, and resolved.
Describes changes and activities are created, edited, and closed.
Describes how service requests are created, approved, fulfilled, and closed.
Describes how release records are created, edited, combined, and used to track releases.
Describes how to manage chargeback reports.
Describes how standard reports and OLAP data cubes are used to view data and trends across your Service Manager environment.
You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.