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Importing Data and Alerts from System Center Operations Manager


Updated: April 27, 2016

Applies To: System Center 2016 Technical Preview - Service Manager

If your organization uses System Center Operations Manager to monitor systems in your enterprise, the agents that are deployed gather information about configuration items that are discovered, and, as problems are detected, System Center Operations Manager generates alerts. Two connectors for Operations Manager are available in Service Manager: the configuration item (CI) connector that imports objects that are discovered by Operations Manager into the Service Manager database, and an alert connector that can create incidents based on alerts.

System Center Operations Manager collects information about many different types of objects, such as hard disk drives and Web sites. To import objects that are discovered by Operations Manager, Service Manager requires a list of class definitions for these objects; the list of definitions is in the System Center Operations Manager management packs. Therefore, you must import some System Center Operations Manager management packs into Service Manager. When you install Service Manager, a set of System Center Operations Manager management packs for common objects and the required Windows PowerShell scripts are copied to your Service Manager installation folder. For more information, see How to Import Management Packs for System Center Operations Manager Configuration Item Connectors. If you have installed additional management packs in Operations Manager, and you want to add the data from those additional management packs to Service Manager, you can modify the configuration item (CI) connector to add the additional management packs. For more information, see How to Edit a System Center Operations Manager Connector.

The Microsoft Azure management pack for Operations Manager is supported in this release of Service Manager. This means that if an alert from Microsoft Azure is generated in Operations Manager, Service Manager will recognize the alert and an incident can be created.

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