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Web application requirements for Microsoft Dynamics CRM

 

Applies To: CRM 2016 on-prem, CRM Online

This section lists the hardware and software requirements for the Microsoft Dynamics CRM (on-premises) and Microsoft Dynamics CRM Online web and mobile device client applications.

The following table lists the minimum and recommended hardware requirements for the Microsoft Dynamics CRM web application.

Component

Minimum

Recommended

Processor

2.9 gigahertz (GHz) or faster x86- or x64-bit dual core processor with SSE2 instruction set

3.3 gigahertz (GHz) or faster 64-bit dual core processor with SSE2 instruction set and 3 MB or more L3 cache

Memory

2-GB RAM

4-GB RAM or more

Display

Super VGA with a resolution of 1024 x 768

Super VGA with a resolution of 1024 x 768

Running Microsoft Dynamics CRM on a computer that has less than the recommended requirements may result in inadequate performance.

Network requirements

Microsoft Dynamics CRM is designed to work best over networks that have the following elements:

  • Bandwidth greater than 50 KBps (400 kbps)

  • Latency under 150 ms

Notice that these values are recommendations and don’t guarantee satisfactory performance. The recommended values are based on systems using out-of-the box forms that aren’t customized. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs. More information: Verify network capacity and throughput for Dynamics CRM clients

The Microsoft Dynamics CRM interactive service hub experience is designed to work best over networks that have the following elements:

  • Bandwidth greater than 1Megabit per second (125 KBps/Kilobyte per second)

  • Latency under 150 ms

Notice that the suggested network requirements include the metadata download needed for first run or newly published customizations. The Microsoft Dynamics CRM interactive service hub typically requires more bandwidth when metadata has to be downloaded. These values are recommendations and don’t guarantee satisfactory performance. The values are based on systems using uncustomized, out-of-the box forms. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs.

The following table describes the Windows and Internet Explorer or Microsoft Edge versions supported for use with the Microsoft Dynamics CRM web application.

Windows version

Internet Explorer 10

Internet Explorer 11

Microsoft Edge

Windows 10

Not supported1

Supported

Supported

Windows 8.1

Not supported1

Supported

Not supported

Windows 8

Supported

Not supported1

Not supported

Windows 7

Supported

Supported

Not supported

1 This version of Windows doesn’t support the version of Internet Explorer. More information: Internet Explorer 11 – FAQ for IT Pros

System_CAPS_importantImportant

Although you may be able to use Internet Explorer 8 , Internet Explorer 9, or an Internet Explorer and Windows combination that is not supported in the previous table, those web browsers are not recommended and are not supported with this version of Microsoft Dynamics CRM.

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

The Microsoft Dynamics CRM web application can run in any of the following web browsers running on the specified operating systems.

  • Mozilla Firefox (latest publicly released version) running on Windows 10, Windows 8.1, Windows 8, or Windows 7

  • Google Chrome (latest publicly released version) running on Windows 10, Windows 8.1, Windows 8, Windows 7, or Android 10 tablet

  • Apple Safari (latest publicly released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), or Apple iPad

To find the latest release for these web browsers, visit the software manufacturer’s website.

System_CAPS_importantImportant

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Microsoft Dynamics CRM web application:

  • Microsoft Office 365

  • Microsoft Office 2016

  • Microsoft Office 2013

The Reporting Services Microsoft ActiveX control is required to print reports. If you try to print a report, but the control isn’t installed, you’ll be prompted to install it. The installer package is named RSClientPrint.cab and can found on the Microsoft SQL Server Reporting Services server at <drive>:\Program files\Microsoft SQL Server\<MSSQL>\Reporting Services\ReportServer\bin.

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