Your Responsibilities

 

Topic Last Modified: 2017-04-26

You have the following responsibilities during onboarding.

  • Develop and implement your success plan.

  • Provide any enhancements and integrations to your Office 365 tenant beyond the configurable options listed here.

  • Provide overall program and project management, including:

    • Assigning a project manager as the primary contact for the FastTrack Manager.

    • Assigning a technical lead as the primary contact for the FastTrack Engineer.

    • Assigning technical resources to perform remediation, configuration, and enablement tasks as outlined by the FastTrack team.

  • Provide resources accountable for driving end user adoption of the service.

  • Provide end-user communications, documentation, training, and change management.

  • Identify and engage appropriate business sponsors.

  • Provide helpdesk documentation and training.

  • Produce any reports, presentations, or meeting minutes that are specific to your organization.

  • Create architectural and technical documentation specific to your organization.

  • Design, procure, install, and configure hardware and networking.

  • Procure, install, and configure software.

  • Configure, package, and distribute client software required for Office 365.

  • Manage, configure, and apply security policies.

  • Activate mobile devices.

  • Provide network configuration, analysis, bandwidth validation, testing, and monitoring.

  • Alter the network to provide necessary bandwidth for Skype for Business Online services.

  • Manage a technical change management approval process and create supporting documentation.

  • Specify and define group policies for user, workstation, and server management.

  • Modify your operational model and operation guides.

  • Set up multi-factor authentication.

  • Decommission and remove source environments (like messaging and collaboration).

    NoteNote:
    Ensure that all wanted data is migrated prior to decommission and the removal of your source environment.
  • Construct and maintain your test environment.

  • Install Lync 2013 or Skype for Business Online 2015 admin tools and service packs to support split domain configuration.

  • Install service packs and other required updates on infrastructure servers.

  • Provide and configure any public Secure Sockets Layer (SSL) certificates.

  • Work with Microsoft to begin onboarding of eligible services.

  • Participate in the engagement kickoff meeting, manage and lead participants from your organization, and confirm remediation timelines.

  • Provide your objectives for Office 365 services (for example, SharePoint Online, Exchange Online, Yammer Enterprise) and organizational goals.

  • Identify appropriate stakeholders (including a project manager and business owners) to complete the necessary assessment activities.

  • Provide Microsoft with access and permissions to necessary infrastructure (if you choose to).

  • Participate in the meetings to create the remediation checklist, and contribute to the overall plan, including infrastructure, network, administration, directory synchronization preparation, network security, and federated identity topics.

  • Participate in the meetings to outline the user-provisioning approach.

  • Participate in the meetings to plan online service configuration.

  • Create support plan for migration readiness.

  • Participate in the success planning call to outline:

    • The right stakeholders for the engagement.

    • Scenarios to fit the needs and goals across your organization.

    • An organizational awareness and training plan.

  • Perform required steps to complete remediation activities identified in the Assess phase.

  • Participate in checkpoint meetings and:

    • Define business scenarios.

    • Define and engage stakeholders.

    • Build an awareness plan.

    • Build a training plan.

  • Work with Microsoft to complete onboarding of all eligible services and:

    • Implement an awareness plan.

    • Implement a training plan.

    • Provide success planning progress and determine areas where you need guidance.

  • Provide Microsoft with access and permissions (if you choose to have Microsoft perform migration tasks).

  • Procure and provide administrative accounts to target environments as appropriate (if you choose to have Microsoft perform migration activities).

  • Manage resources as appropriate.

  • Configure network-related items per guidance from Microsoft.

  • Configure DNS records based on domain validation requirements to include your MX records.

  • Perform directory readiness and configure directory synchronization per guidance from Microsoft.

  • Populate on-premises Active Directory objects with mail-related attribute values from third-party directories.

  • Configure security-related infrastructure (such as firewall ports) per guidance from Microsoft.

  • Implement appropriate client infrastructure.

  • Implement a user-provisioning approach per guidance from Microsoft.

  • Enable various services per guidance from Microsoft.

  • Get an Apple ID if you're configuring Mobile Device Management (MDM).

  • Update your Apple Push Notification Service (APNS) certificate.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
Show: