Get started with Dynamics CRM for phones express

Dynamics CRM 2016

Updated: November 1, 2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM Online, Dynamics CRM 2016

Microsoft Dynamics CRM for phones express is the previous version of the phone app for Microsoft Dynamics 365. If you’re looking for the most recent, full-featured version of the phone app, see the Dynamics 365 for Phones and Tablets User's Guide.

CRM for phones express helps you stay connected and productive wherever you are. Stay up to date with your customer info—even when you’re on the go. Arrive prepared for every appointment, and update your notes, tasks, contacts, accounts, leads, and opportunities while the details are still fresh in your mind.

You can do the following with the CRM for phones express app:

  • See your Dynamics 365 data quickly displayed and optimized for a mobile screen.

  • Add and modify contacts, tasks, and notes as well as other relevant sales data.

  • View activity feeds and see addresses on Bing Maps (Windows Phone only).

  • Get back to recently viewed records even when you’re not connected (Windows Phone only).