Dynamics 365 for Customer Service - User's Guide

Dynamics CRM 2016
 

Updated: December 13, 2016

 Dynamics 365 for Customer Service unifies the way people experience your business, making information available across engagements so your agents offer the consistency and personalization your customers expect. This User's Guide shows you how to set up customer service, and provides training for customer service agents.


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Pull together multiple data sources in one rich, visual dashboard that lets service reps respond quickly and collaborate more easily than ever before. Learn more about the interactive service hub

Field service capabilities extend Microsoft Dynamics 365 (online) to provide a complete field service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics. Learn more about field service

Project service automation capabilities in Dynamics 365 (online) provide an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Learn more about project service

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