Dynamics 365 for Outlook User's Guide

Dynamics CRM 2016

Updated: January 13, 2017

Applies To: Dynamics 365 (on-premises)


As of the December 2016 update for Dynamics 365 (online and on-premises), the preferred way to use Microsoft Dynamics 365 together with Microsoft Outlook is to use Dynamics 365 App for Outlook, a Microsoft Office add-in. More information:  Dynamics 365 App for Outlook User's Guide. Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user.