TechNet Professional subscribers are eligible for up to two complimentary professional support incidents* and a 20% discount on any additional support incident purchases** during the course of their subscription. Support incidents can be used:
Here’s what you need to do to use your Technical Support benefits:
For more info on professional support incidents, see the FAQ.
Need Customer Service? TechNet Online Concierge can assist you with topics including activating your subscription, access to Subscriber Downloads, and more. Please go to My Account to contact the Online Concierge for assistance.
* Toll charges may apply.
** Discounts on pay-per-incident support are available only in the United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Sweden, Switzerland, Norway, Poland, Denmark, Spain, Austria, Ireland, Finland, South Africa, Greece, Liechtenstein, Faeroe Islands, Gibraltar, Japan, China, Taiwan, Hong Kong, Korea, Philippines, Indonesia, Thailand, Malaysia, Singapore, India, Australia, and New Zealand.