Remote Desktop Connection shortcut does not appear on START menu and Remote tab does not appear on System Properties after upgrade from Windows 2000 with IIS

  • Article

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1

Although the Start menu shortcut and the Remote tab have not been installed, the Remote Desktop Connection application itself is installed. The user interface elements may be hidden if the permissions on the \Inetpub directory or the \Inetpub\Adminscripts directory deny full control to the Local System account.

There are several ways to address this issue.

  • Work around the issue by running Remote Desktop Connection from the command line.

  • Restore the Remote tab on the System Properties page.

  • Restore the Start menu shortcut.

Procedures

To run Remote Desktop Connection from the command line

  1. Click Start and then click Run.

  2. In the Open box, type

mstsc.exe

and then click OK.

To restore the Remote tab on the System Properties page

  1. In Windows Explorer, right-click %windir%\System32\remotepg.dll, and then click Open With.

  2. Click Open With, click Select the program from a list, and then click OK.

  3. Click Browse, navigate to %windir%\System32\regsvr32.exe, and select this file.

  4. Click Open, click OK, and then click OK again.

To restore the Start menu shortcut for Remote Desktop Connection

  1. In Windows Explorer, right-click \Inetpub\Adminscripts and then click Sharing and Security.

  2. On the Security tab, click Add, type

System

and then click OK.

  1. Grant the account full control, and then click OK.

  2. Insert the Windows Server 2003 CD, click Perform Additional Tasks, and then click Set up Remote Desktop Connection.

  3. Accept the license agreement, click Next, click Next again, and then click Install.

  4. Click Finish when installation is complete, and then click to exit the CD.