How to Configure Notification Channels

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Applies To: System Center Service Manager 2010 SP1

You can use the following procedure to configure notification channels in System Center Service Manager 2010 Service Pack 1 (SP1). Notification channels are the method by which notification messages are sent to users. You use the Configure E-Mail Notification Channel dialog box to configure and enable e-mail notifications that are sent by Service Manager to a Simple Mail Transfer Protocol (SMTP) server.

Note

In this release of Service Manager 2010 SP1, only e-mail notification is supported.

To configure e-mail notifications

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Channels.

  3. In the Channels pane, click E-Mail Notification Channel.

  4. In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.

  5. Select the Enable e-mail notifications check box.

  6. Click Add. In the Add SMTP Server dialog box, type the fully qualified domain name of the SMTP server that you want to use. For example, type Exchange01.Woodgrove.Com.

  7. In the Port number box, type or select the SMTP port number that you want to use. For example, select 25.

  8. In the Authentication method box, select either Anonymous or Windows Integrated. For example, select Anonymous. Then, click OK.

  9. In the Return e-mail address box, type the e-mail address of the service account used during setup. For example, type smadmin@woodgrove.com.

  10. In the Retry primary after box, type or select the number of seconds that you want Service Manager to wait before it tries to resend outgoing e-mail notifications. For example, select 25.

  11. Click OK to close the dialog box.

To validate e-mail notification configuration

  1. In the Channels pane, click E-Mail Notification Channel.

  2. In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.

  3. Verify that the configuration you entered is correct.

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