Word services - PDF file converter failing - Event 8004 (SharePoint Server 2010)

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Aplica-se a: SharePoint Server 2010

Tópico modificado em: 2010-06-30

Alert Name:   Word services - PDF file converter failing

Event ID:   8004

Summary:   Word Automation Services includes a default converter for converting files to the PDF file format. In addition to this default converter, third-party converters can be used with Word Automation Services. When third-party converters cause file conversions to fail, Word Automation Services raises this event. Files cannot be successfully converted to PDF until the converter is made functional or until it is removed.

Symptoms:   If the Word Automation Services third-party PDF converter is not working correctly, PDF conversion will fail and one or more of the following symptoms might appear:

  • Conversions to PDF fail with this message ID: 131183

  • This event appears in the event log: Event ID: 8004 Description: The PDF converter '[file path & name]' failed during file conversion.

Cause:   One or more of the following might be the cause:

  • The third-party converter is out of date.

  • The third-party converter is corrupted.

  • The third-party converter is otherwise non-functional.

Resolution:   Verify that the latest version of the converter is installed

  • Ensure that the latest third-party converter is installed.

  • Try to reinstall the third-party converter.

  • If this does not work, uninstall the third-party converter. This will cause Word Automation Services to use its default PDF converter.

Resolution:   Update Word Automation Services