How to Upgrade to System Center 2012 R2 - Service Manager
Applies To: System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
You can use the following procedures to upgrade your System Center 2012 Service Pack 1 (SP1) - Service Manager environment to Service Manager in System Center 2012 R2. These procedures include steps for upgrading the data warehouse management server, the Service Manager management server, and the Service Manager console. If you use the chargeback feature, ensure that use the “To prepare for chargeback” procedure to prepare your Service Manager management server.
Data warehouse management server
Use the following procedure to upgrade the data warehouse management server.
Important
Make sure that you have stopped the data warehouse jobs before you continue. For more information, see How to Prepare Service Manager 2012 SP1 for Upgrade to R2.
To upgrade the data warehouse management server
Log on to the computer that will host the data warehouse management server by using an account that is a member of the Administrators group. This account must also be a local administrator.
On the Service Manager installation media, double-click the Setup.exe file to start the Service Manager Setup Wizard.
On the Microsoft System Center 2012 R2 page, click Upgrade Service Manager data warehouse management server.
On the Prepare for upgrade page, select the two items that indicate that you have read the appropriate sections in the System Center 2012 – Service Manager Upgrade Guide, and then click Next.
On the Product registration page, type the appropriate information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.
On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.
On the Configure Analysis Service for OLAP cubes page, in the Database server box, type the computer name of the server that will host the Microsoft SQL Server Analysis Services database, and then press the Tab key. When Default appears in the SQL Server instance box, click Next.
Important
If you are installing Analysis Services on a computer other than the computer that hosts the data warehouse management server and a firewall exists in your environment, you must make sure that the proper firewall ports are opened. For more information, see Port Assignments for System Center 2012 - Service Manager.
On the Configure Analysis Services credential page, specify the user name, password, and domain for the account, and then click Test Credentials. After you receive a message that says that the credentials were accepted, click Next.
On the Help improve System Center page, indicate your preference for participation in the Customer Experience Improvement Program and in Error Reporting. Optionally, click Tell me more about the program, and then click Next.
On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates, and then click Next.
On the Configuration Summary page, if the information that appears is accurate, click Install.
On the The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.
Service Manager management server
Use the following procedures to upgrade the Service Manager management server and prepare it for chargeback.
To upgrade the Service Manager management server
Log on to the computer that will host the Service Manager management server by using an account that is a member of the Administrators group.
On the Service Manager installation media, double-click the Setup.exe file to start the Service Manager Setup Wizard.
On the Microsoft System Center 2012 R2 page, click Upgrade Service Manager management server.
On the Prepare for upgrade page, select the two items that indicate that you have read the appropriate sections in the System Center 2012 – Service Manager Upgrade Guide, and then click Next.
On the Product registration page, type the appropriate information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.
On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.
On the Configuration Summary page, if the information that appears is accurate, click Install.
On the The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.
To prepare for chargeback
On the server running System Center 2012 R2 Virtual Machine Manager, copy the following management packs from their installed location, by default InstallationDrive:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\ManagementPacks to a folder on the server running the Service Manager management server.
Microsoft.SystemCenter.VirtualMachineManager.PRO.Library (3.2.7510.0)
Microsoft.SystemCenter.VirtualMachineManager.PRO.V2.Library (3.2.7510.0)
Microsoft.SystemCenter.VirtualMachineManager.Pro.2008.Library (3.2.7510.0)
Microsoft.SystemCenter.VirtualMachineManager.Library (3.2.7510.0)
Microsoft.SystemCenter.VirtualMachineManager.2012.Discovery (3.2.7510.0)
Start the Service Manager console and navigate to Administration, Management Packs.
Import the management packs that you copied to the Service Manager management server.
Service Manager Console
Use the following procedure to upgrade the Service Manager console.
To upgrade the Service Manager Console
Log on to the computer that will host the Service Manager console by using an account that is a member of the Administrators group.
On the Service Manager installation media, double-click the Setup.exe file to start the Service Manager Setup Wizard.
On the Microsoft System Center 2012 R2 page, click Upgrade Service Manager console.
On the Prepare for upgrade page, select the two items that indicate that you have read the appropriate sections in the System Center 2012 – Service Manager Upgrade Guide, and then click Next.
On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.
On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.
On the Configuration Summary page, if the information that appears is accurate, click Install.
On The upgrade was completed successfully page, click Close.
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For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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