How to Enable Email Notifications in the Production Environment

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Applies To: System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

Use the following procedure to enable outgoing and incoming email notifications in the production environment.

To enable outgoing email notifications

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Channels.

  3. In the Channels pane, click E-Mail Notification Channel.

  4. In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.

  5. Select the Enable e-mail notifications check box.

To enable incoming email notifications

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, double-click Incident Settings.

  4. In the Incident Settings dialog box, click Incoming E-mail.

  5. Select the Turn on incoming e-mails processing check box, and then click OK.

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