How to Promote a Service Manager Management Server

  • Article

Applies To: System Center Service Manager 2010 SP1

When you first ran Setup, you installed the initial Service Manager management server and defined the management group for your installation. It is the initial management server that handles all the workflows in your Service Manager environment. Additional Service Manager management servers can be used to load balance Service Manager console connections. Additionally, you can promote one of the additional Service Manager management servers to take over the role of a failed initial Service Manager management server. For more information, see "Deploying Additional Service Manager Management Servers" in the System Center Service Manager 2010 SP1 Deployment Guide (https://go.microsoft.com/fwlink/?LinkId=198071).

Use this procedure to promote a secondary Service Manager management server.

Follow these steps on the secondary management server:

  1. Close the Service Manager console.

  2. On the Windows desktop, click Start, and then click Run.

  3. In the Run dialog box, in the Open text field, type services.msc, and then click OK.

  4. In the Services window, in the Services (Local) pane, locate the following three services and for each one, click Stop:

    • System Center Data Access Service

    • System Center Management

    • System Center Management Configuration

  5. Leave the Services window open.

  6. Open Windows Explorer. Locate the folder \Program Files\Microsoft System Center\Service Manager 2010.

  7. In this folder, delete the Health Service State folder and all of its contents.

Follow these steps on the Service Manager database:

  1. On the Windows desktop, click Start, point to Programs, point to Microsoft SQL Server 2008, and then click SQL Server Management Studio.

  2. In the Connect to Database Engine dialog box, follow these steps:

    1. In the Server name box, type the name of the server that hosts the ServiceManager database.

    2. In the Authentication box, select Windows Authentication.

    3. Click Connect.

  3. In the Object Explorer pane, expand Databases, and then click ServiceManager.

  4. On the toolbar, click New Query.

  5. In the SQLQuery1.sql pane (center pane), type the following where <FQDN of your server> is the FQDN of the management server that you are promoting:

    EXEC p_PromoteActiveWorkflowServer '<FQDN of your server>'

  6. On the toolbar, click Execute.

  7. At the bottom of the SQLQuery1.sql pane (center pane), observe that Query executed successfully is displayed.

  8. Exit Microsoft SQL Server Management Studio.

Follow these steps on the secondary management server

  1. On the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, in the Open field, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, locate the following three services and for each one, click Start.

    • System Center Data Access Service

    • System Center Management

    • System Center Management Configuration

Your secondary management server is now the primary management server for the management group.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.