Learn to use Unified Service Desk
Назначение: Unified Service Desk 2.0
This section provides information about the features and capabilities of Unified Service Desk для Microsoft Dynamics CRM that you can use to configure your agent desktop application. We recommend that you read the topics in this section in the order that they appear in the table of contents to make the most of the information in developing your understanding about Unified Service Desk.
After reading these topics, you might want to go through a series of walkthroughs that demonstrate how to progressively build an agent application using various Unified Service Desk features. Дополнительные сведения: Unified Service Desk configuration walkthroughs
В этом разделе
Hosted control types, actions, and events
View predefined actions and events for a hosted control
View embedded help for actions and events
Use replacement parameters to configure Unified Service Desk
Panels, panel types, and panel layouts in Unified Service Desk
Toolbars in Unified Service Desk
Use window navigation rules in Unified Service Desk
Session management in Unified Service Desk
Guide customer interactions with agent scripts
Execute scripts using scriptlets in Unified Service Desk
Search data using entity searches in Unified Service Desk
Use CRM or Parature knowledge for effective customer engagement
Ссылка
Hosted control types and action/event reference
Связанные разделы
Get started with configuring your agent application
Unified Service Desk configuration walkthroughs
Unified Service Desk 2.0
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