Select Groups


Дата изменения раздела:2012-09-25

"Группа ответа" queues hold calls to response groups until an agent answers the call. Queues have assigned agent groups. When you create or edit a queue, you use the Select Groups dialog box to select one or more agent groups to be assigned to the queue.

The following list describes the controls and fields in the Select Groups dialog box.

  • Search box   Searches for name of an agent group. Enter all or part of the name. Leave the search box empty to display all the agent groups for your organization.

  • Name    Displays the names of the returned agent groups.

  • Participation policy    Displays the participation policy defined for the agent group: formal or informal.

  • Routing method    Displays the type of routing defined for the agent group.

For details about working with queues, see Управление очередями группы ответа in the Operations documentation.