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Appendix A - List of User Role Profiles in System Center 2016 - Service Manager

Bill Anderson|Last Updated: 8/15/2016

Applies To: System Center 2016 Technical Preview - Service Manager

This appendix provides detailed information about the scope and properties of user role profiles in Service Manager.

EndUser

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllObject Templates
Create- Work Item
- Work Item Log
- File Attachment
- Reviewer
- User Preference
All for the specified types.All for the specified types.None
Update- File Attachment
- Work Item Log
- Star Rating
All for the specified types.- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToWorkItem->WorkItem
- WorkItemRelatesToRequestOffering->RequestOffering
- WorkItemRelatesToConfigItem->ConfigurationItem
- WorkItemAboutConfigItem->ConfigurationItem
None
DeleteNoneNoneNoneNone

ReadOnlyOperator

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering
- WorkItemRelatesToWorkItem->WorkItem
None
DeleteNoneNoneNoneNone

IncidentResolver

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Incident
- Manual Activity
- File Attachment
- Work Item Log
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- File Attachment
- Work Item Log
- Manual Activity
- Star Rating
All for the specified types.- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- WorkItem.BillableTimeHasWorkingUser->User
- WorkItem.IncidentPrimaryOwner->User
- WorkItem.TroubleTicketResolvedByUser->User
- WorkItem.TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
None
Delete- File Attachment
- Manual Activity
All for the specified types.All for the specified types.None

ChangeInitiator

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
UpdateStar RatingAll for the specified types.- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemAboutCatalogItem->CatalogItem
None
DeleteNoneNoneNoneNone

ActivityImplementer

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
UpdateStar Rating- ManualActivity. Status
- ManualActivity.Notes
- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
None
DeleteNoneNoneNoneNone

ProblemAnalyst

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Problem
- File Attachment
- Work Item Log
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- Problem
- File Attachment
- Work Item Log
- Star Rating
All for the specified types.- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
None
DeleteFile AttachmentAll for the specified types.All for the specified types.None

ServiceRequestAnalyst

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
CreateAll for the specified types.All for the specified types.All for the specified types.None
Update- Service Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating
- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- Knowledge.DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering
None
Delete- Activity
- File Attachment
- Reviewer
All for the specified types.All for the specified types.None

ReleaseManager

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Release Record
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- Release Record
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating
All for the specified types.- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
None
Delete- Activity
- File Attachment
- Reviewer
All for the specified types.All for the specified types.None

ChangeManager

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- Change Request
- Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating
All for the specified types.- WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- Knowledge.DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- WorkItem.BillableTimeHasWorkingUser->User
- WorkItem.IncidentPrimaryOwner->User
- WorkItem.TroubleTicketResolvedByUser->User
- WorkItem.TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemAboutCatalogItem ->CatalogItem
None
Delete- Activity
- File Attachment
- Reviewer
All for the specified types.All for the specified types.None

AdvancedOperator

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification
All for the specified types.All for the specified types.None
Update- Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference
All for the specified types.- Knowledge.DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering
None
Delete- Announcement
- Activity
- Reviewer
- File Attachment
All for the specified types.All for the specified types.None

Author

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Work Item
- Configuration Item
- Catalog Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification
All for the specified types.All for the specified types.- Template
- View
- Folder
- Enumeration
Update- Work Item
- Configuration Item
- Catalog Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- Star Rating
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- ServiceOfferingRelatesToRequestOffering->RequestOffering
- Template
- View
- Folder
- Enumeration
Delete- Activity
- Reviewer
- File Attachment
- Announcement
All for the specified types.All for the specified types.- Template
- View
- Folder
- Enumeration

Workflow

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadAllAllAllAll
Create- Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- SLA Information
- Admin Item SLA
- User Preference
All for the specified types.All for the specified types.None
Update- Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- SLA Information
- Admin Item SLA
- Star Rating
- System.Knowledge.DocumentHasAverageRating
- System.UserHasPreference
- System.WorkItemAffectedUser
- System.WorkItemAssignedToUser
- System.WorkItemCreatedByUser
- System.FileAttachmentAddedByUser
- System.WorkItem.BillableTimeHasWorkingUser
- System.WorkItem.IncidentPrimaryOwner
- System.WorkItem.TroubleTicketResolvedByUser
- System.WorkItem.TroubleTicketClosedByUser
- System.ReviewerIsUser
- System.ReviewerVotedByUser
None
DeleteDCM_NonCompliance_CIAll for the specified types.All for the specified types.None

ReportUser

OperationInstance Type ScopePropertiesRelationshipsPresentational Elements Scope
ReadSRS Resource StoreAll for the specified typeAll for the specified typeNone
CreatePersonal NotificationAll for the specified typeAll for the specified typeNone
UpdateNoneNoneNoneNone
DeleteNoneNoneNoneNone

ImpliedIncidentAffectedUser

The permissions for the implied Affected User profile are granted through the WorkItemAffectedUser relationship.

OperationTypePropertyRelationship
ReadIncident or service request instances, and anything that is contained within.All properties of an incident instance.All relationships that include the incident or service request instance.
CreateWork items that the user is affected by:

- Work item log
- File attachment
All properties of a work item log and a file attachment for the incident or service request instance.File attachment for an incident or service request instance.
UpdateWork items that the user is affected by:

- Incident
- Service request
- Work item log
- File attachment
All properties of an incident or service request instance.Incident instance BillableTimeHasWorkingUser->User.
DeleteWork item that the user is affected by - File attachmentFile attachment for an incident or service request instance.File attachment for an incident or service request instance.

ImpliedReviewer

The permissions for the implied Review Activity Reviewer profile are granted through the ReviewerIsUser relationship.

OperationTypePropertyRelationship
ReadReviewer instances and anything that is contained within.All properties of a Reviewer instances and anything that is contained within.All relationships that include the Reviewer instance, and anything that is contained within.
CreateNoneNoneNone
UpdateNoneReviewer instances:

- Reviewer.Comments
- Reviewer.DecisionDate
- Reviewer.Decision
Reviewer Instances:

- ReviewerVotedByUser->User
- ReviewerVotedByUser->Reviewer
DeleteNoneNoneNone

ImpliedActivityEditor

The permissions for the implied Assigned To User profile are granted through the WorkItemAssignedToUser relationship.

OperationTypePropertyRelationship
ReadActivity instances and anything that is contained in it.NoneNone
CreateWork item instances that the user is assigned to:

- Activity
- Reviewer
All properties of Activity and Reviewer instances that are related to a work item instance.All the Activity and Reviewer instances that are related to a work item Instance.
UpdateWork item instances that the user is assigned to: ActivityAll properties of an activity and the work item instances.All Activity instances that are related to the work item Instance.
DeleteNoneNoneNone

ImpliedConfigItemCustodian

The permissions for the implied CI Owner profile are granted through the ConfigItemOwnedByUser relationship.

OperationTypePropertyRelationship
ReadConfiguration item instances and anything that is contained within.All properties of a configuration item instance and anything that is contained in it.All relationships that include a configuration item instance, and anything that is contained in it.
CreateNoneNoneNone
UpdateNoneNoneConfiguration item Instance - WorkItemAboutConfigItem
DeleteNoneNoneNone

ImpliedPrimaryComputerUser

The permissions for the implied CI Primary User profile are granted through the ComputerPrimaryUser relationship.

OperationTypePropertyRelationship
ReadConfiguration item instances and anything that is contained within.All properties of a configuration item instance and anything that is contained within.All relationships that include the configuration item instance and anything that is contained within.
CreateNoneNoneNone
UpdateNoneNoneNone
DeleteNoneNoneNone
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