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Importing Runbooks from System Center Orchestrator

Bill Anderson|Last Updated: 7/1/2016
|
4 Contributors

Applies To: System Center 2016 Technical Preview - Service Manager

Service Manager integrates with Orchestrator, providing the capability to synchronously invoke runbooks from within Service Manager through the use of workflows. This capability provides integration between Orchestrator automation capabilities with the Self-Service Portal, as well as business modeling capabilities. When this capability is combined with the Service Manager Service Catalog stack, it is possible to create an end-user-facing request offering with an Orchestrator runbook as part of the fulfillment process.

Activities that make up a service request can be mapped to runbook activities, which in turn are mapped to an Orchestrator runbook. For example, the parameters that are necessary for a custom start activity to invoke a runbook in Orchestrator, such as a computer name, can go into as Service Manager as objects. You start this process by importing runbook objects into the Service Manager database using an Orchestrator connector. After you import runbooks into Service Manager, they appear in the Library node in the Administration workspace.

NOTE

Make sure that you have installed the ADO.NET Data Services Update for .NET Framework 3.5 Service Pack 1 (SP1), as described in Microsoft Knowledge Base article 976127. For more information, see ADO.NET Data Services Update.

How to Create an Orchestrator Connector

You can use the following procedures to create a connector for System Center 2012 - Orchestrator and then validate the creation of the connector.

To create an Orchestrator connector

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Connectors.

  3. In the Tasks pane, under Connectors, click Create Connector, and then click Orchestrator connector.

  4. Perform these steps to complete the Orchestrator Connector Wizard:

    1. On the Before You Begin page, click Next.

    2. On the General page, in the Name box, type a name for the new connector. Make sure that Enable this connector is selected, and then click Next.

    3. On the Connection page, in the Server Information area, type the URL of the Orchestrator Web service.

      1. Type the URL of the Orchestrator Web service in the form of http://computer:port/Orchestrator2012/Orchestrator.svc, where computer is the name of the computer hosting the web service and port is the port number where the web service is installed. (The default port number is 81.)
    4. On the Connection page, in the Credentials area, either select an existing account or click New, and then do the following:

      1. In the Run As Account dialog box, in the Display name box, type a name for the Run As account. In the Account list, select Windows Account. Enter the credentials for an account that has rights to connect Orchestrator, and then click OK. On the Connection page, click Test Connection.

        NOTE

        Special characters (such as the ampersand [&]) in the User Name box are not supported.

      2. In the Test Connection dialog box, make sure that the message The connection to the server was successful appears, and then click OK. On the Connection page, click Next.

    5. On the Folder page, select a folder, and then click Next.

    6. On the Web Console URL page, type the URL for the Orchestrator web console in the form of http://computer:port (the default port number is 82), and then click Next.

    7. On the Summary page, make sure that the settings are correct, and then click Create.

    8. On the Completion page, make sure that you receive the message Orchestrator connector successfully created, and then click Close.

To validate the creation of an Orchestrator connector

  1. In the Connectors pane, locate the Orchestrator connector that you created.

  2. Review the Status column for a status of Finished Success.

    NOTE

    Allow sufficient time for the import process to finish if you are importing a large number of runbooks.

  3. In the Service Manager console, click Library.

  4. In the Library pane, expand Library, and then click Runbooks.

  5. Review the Runbooks pane, and note that your runbooks have been imported.

How to Synchronize an Orchestrator Connector

To ensure that the Service Manager database is up to date, the Orchestrator connector synchronizes with Service Manager on a daily basis. You can use the following procedures to synchronize the connector manually and validate that the connector synchronized.

To manually synchronize an Orchestrator connector

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Connectors.

  3. In the Connectors pane, select the Orchestrator connector that you want to synchronize.

  4. In the Tasks pane, under the name of the connector, click Synchronize Now.

To validate that an Orchestrator connector synchronized

  1. In the Service Manager console, click Connectors.

  2. In the Connectors pane, examine the start time and finish time to determine when the synchronization process started and finished.

    NOTE

    Synchronization events are also written to the Event log in the Applications and Services Logs/Operations Manager folder.

How to Disable and Enable an Orchestrator Connector

You can use the following procedures to disable or enable an Orchestrator connector and validate the status of the connector.

To disable an Orchestrator connector

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Connectors.

  3. In the Connectors pane, select the Orchestrator connector that you want to disable.

  4. In the Tasks pane, under the connector name, click Disable.

  5. In the Disable Connector dialog box, click OK.

To enable an Orchestrator connector

  1. In the Service Manager console, click Administration, and then click Connectors.

  2. In the Connectors pane, select the Orchestrator connector that you want to enable.

  3. In the Tasks pane, under the connector name, click Enable.

  4. In the Enable Connector dialog box, click OK.

To validate the status change of an Orchestrator connector

  • In the middle pane, locate the connector for which you have changed status, and then verify the value in the Enabled column.
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