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User Interface Customization in System Center 2016 - Service Manager

Bill Anderson|Last Updated: 7/1/2016
|
4 Contributors

Applies To: System Center 2016 Technical Preview - Service Manager

The sealed management packs in Service Manager contain, among other things, views, list items, and templates. Because these items are in a sealed management pack, they cannot be edited or changed. In Service Manager, you have the option of hiding views. You can duplicate list items and templates, saving the duplicates into an unsealed management pack, and because the duplicates are in an unsealed management pack, you can edit the properties of the list item or template using the Service Manager console.

How to Customize a View

The Failed Service Requests view in Service Manager is in a sealed management pack. In this example, you will create a duplicate of this view, save it into an unsealed management pack, and then edit the new view by changing its name to New Failed Service Requests. You will finish this exercise by hiding the original Failed Service Requests view. As an administrator, you will still see the hidden view.

To customize a view

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Service Request Fulfillment.

  3. Right-click Failed Service Requests, and then click Duplicate View.

  4. In the Select management pack dialog box, accept the default management pack, Service Manager Service Request Configuration Library, and then click OK.

  5. Right-click Failed Service Requests - Copy, and then click Edit View.

  6. In the Edit Failed Service Requests - Copy Wizard, in Name, type a new name for this view. For example, type New Failed Service Requests, and then click OK.

  7. Right-click Failed Service Requests, and then click Hide View.

How to Customize a List Item

The items in a list in a sealed management pack in Service Manager cannot be changed. In this example, you will add a list item (phone) to the Service Request Source list and save it into an unsealed management pack, and then edit the new view by changing its name to New Failed Service Requests. You will finish this exercise by hiding the original Failed Service Requests view. As an administrator, you will still see the hidden view.

To customize a list item

  1. In the Service Manager console, click Library.

  2. In the Library pane, expand Library, and then click Lists.

  3. In the Lists pane, click Service Request Source.

  4. In the Tasks pane, in the Service Request Source area, click Properties.

  5. In the List Properties dialog box, click Add Item.

  6. In the Select management pack dialog box, accept the default management pack, Service Manager Service Request Configuration Library, and then click OK.

  7. In the List Properties dialog box, click List Value.

  8. In the Name field, type Phone, and then click OK.

How to Customize a Template

Templates in a sealed management pack in Service Manager cannot be changed. In this example, you will create a copy of the Default Service Request Template and save the copy in an unsealed management pack. You will then start a Create Template Wizard for the copy you made.

To customize a template

  1. In the Service Manager console, click Library.

  2. In the Library pane, expand Library, and then click Templates.

  3. In the Templates pane, click Default Service Request.

  4. In the Tasks pane, under Default Service Request, click Create a Copy.

  5. In the Select management pack dialog box, accept the default management pack, Service Manager Service Request Configuration Library, and then click OK.

  6. In the Templates pane, click Copy of Default.

  7. In the Tasks pane, under Copy of Default Service Request, click Properties.

  8. In the Create Template dialog box, in the Name field, type a new name for this template, and then click OK.

  9. Finish the steps in the Service Request Template Wizard to customize this template for your needs, and when you are finished, click OK.

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