Top support solutions for Surface devices
Note
Home users: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see Surface Devices Help.
These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, contact Surface Support for Business and Education customers.
Warranty and service
Self-Serve your Surface Service Orders on the Microsoft 365 Hardware Support Portal
The Microsoft 365 Hardware Support Portal provides a centralized solution for commercial customers to look up current warranty and protection plans, create service requests, and track the status of device repairs. Learn more about this service by reading the walkthrough tutorial.
To access the portal, sign in to your M365 Admin Center (active access is required) and then register to use the platform by using this link.
Note
This service does not address Surface accessories, Surface Hub, or product safety concerns. The Hardware Support Portal is accessible in the following countries/regions only: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and USA.
Technical support scenarios
First troubleshooting steps
- Surface update history
- Download drivers and firmware for Surface
- Manage and deploy Surface driver and firmware updates
- How to manage Surface driver updates in Configuration Manager
Next troubleshooting steps
Click on the relevant support article from the table below and follow the recommended next steps to resolve the issue.
Enterprise (Deploy, Manage, IT Tools)
Surface Registration Support for Windows Autopilot
How do I use the BIOS/UEFI on Surface devices
Safety and Security
Device Enroll and Management in Intune
Surface Management Portal overview
Need more help?
To expedite your support request, make sure to include your device(s) serial number and your shipping address in the Issue Description field. If your issue was not listed or you need more help, contact Surface Support for Business and Education customers.
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