Troubleshooting PerformancePoint Server

更新： 2009-04-09

The following information is provided to aid in diagnosing and resolving problems with PerformancePoint 规划服务器 and PerformancePoint 监控服务器. This article describes problems that might affect either 规划服务器 or 监控服务器.

For information about troubleshooting problems that are specific to 规划服务器 or 监控服务器, see the following article:

• PerformancePoint 规划服务器疑难解答

• PerformancePoint Monitoring Server 疑难解答

Consider the following items for both 规划服务器 and 监控服务器:

• Check Event Viewer or the local server log first when looking for errors or when working to resolve an unknown issue.

• When you configure ports that are used by 规划服务器 or 监控服务器, no usage check is performed by the configuration manager. Be sure to verify that any ports you specify in server configuration settings are not currently used by any existing service. The configuration manager uses any port that you specify, which could result in a non-functional configuration.

• During the installation of 规划 Web 服务 and 监控服务器 Web 服务, a momentary Internet Information Services (IIS) disruption will cause a short downtime for all Web sites and Web services for all specified IIS servers.

• The WatsonReport flag value in the PerformancePoint.config file is set to False by default. This means that service and server crashes and failures will not be logged to Watson by default. To enable Watson logging, set the WatsonReport flag to True.

• Timeout expired   The time-out period elapsed prior to completion of the operation or the server is not responding.

• ALTER DATABASE statement failed   The PerformancePoint database being installed is corrupt and is neither usable nor re-configurable. Delete the database and re-run PerformancePoint setup.

• **Uninstall fails with an error   **This might be because one or more files required to uninstall the application are locked. To resolve this issue, perform the following procedure for both 规划服务器 and 监控服务器.

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