Web Application Proxy: The AD FS Proxy service is stopped

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This topic is intended to address a specific issue identified by a Best Practices Analyzer scan. You should apply the information in this topic only to computers that have had the Web Application Proxy Best Practices Analyzer run against them and are experiencing the issue addressed by this topic. For more information about best practices and scans, see Best Practices Analyzer.

Operating System

Windows Server 2012 R2

Product/Feature

Web Application Proxy

Severity

Error

Category

Configuration

Issue

Active Directory Federation Services service (adfssrv) is stopped.

Impact

Users will not be able to authenticate and will not be able to access published applications.

Resolution

Look for problems in the Windows event log. If no problems are found, restart the server. If this doesn't solve the problem, reinstall Web Application Proxy.

Additional resolution content is required; provide (1) an introductory paragraph and (2) step-by-step procedures for each task in the best practice configuration. Each resolution should be complete and self-contained. The user should be able to implement the BP without having to go to another page, unless the implementation steps are long and complicated (e.g., Exchange disaster recovery steps). If you do have to take the customer to another topic, this topic should contain a high-level overview of those particular resolution steps.

Credential statement, if necessary.

To view details about this application in the event log

  1. On the Web Application Proxy server, open the Windows event viewer console: On the Start screen, click the Apps arrow. On the Apps screen, type eventvwr.msc, and then press ENTER. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.

  2. In the navigation pane, open Applications and Services Logs/Microsoft/Windows/Web Application Proxy/Admin.

  3. In the details pane, look for problems.

  4. What now?

If the event log indicates that there are no problems, restart the Web Application Proxy server.

To restart the Web Application Proxy server

  1. On the Web Application Proxy server, open the Charms bar.

  2. On the Charms bar, click Settings, click Power, and then click Restart.

  3. When the server restarts, check if the problem persists.

If restarting the Web Application Proxy server does not solve the problem, reinstall Web Application Proxy. Use the procedures in Install and Configure the Web Application Proxy Server to install the Web Application Proxy role service and to configure Web Application Proxy.