MSExchangeSetup 1002

上一次修改主题： 2011-03-19

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Explanation

This Error event indicates that an Exchange server component failed. In this message text, '%1' is the name of the component, such as the Mailbox Role.

After you install Microsoft Exchange Server 2010, you can verify the installation by running the Get-ExchangeServer cmdlet and by reviewing the setup log file. If the setup process fails or errors occur during installation, you can use the setup log file to track down the source of the problem.

For more information about Get-ExchangeServer cmdlet, see Get-ExchangeServer.

For information about the Exchange services that are installed and their status after you install Exchange 2010, see Exchange 安装程序安装的服务的概述.

For information about Exchange Server 2010 Setup, see 了解 Exchange 2010 安装.

User Action

• If the component that fails is the Hub Transport Role, this is typically when a timeout issue occurs during service start or when IPv6 is not disabled on tunnel interfaces. In this case, you must disable IPv6 on the tunnel interface.

• If the component that fails is the Mailbox role, the federated built-in e-mail account that links to the computer account may no longer exist. Or, the federated built-in e-mail account in the Active Directory directory service is corrupted. For more information, see the following Microsoft Knowledge Base article: When you try to install the Exchange Server 2010 Mailbox role, the installation process fails.

• If the component that fails is the Microsoft Exchange Messaging and Collaboration Services an antivirus program may be configured to include scans of Exchange Server folders and files. Make sure that you exclude the Exchange Server folders and files from a virus scan.

• 使用自助支持选项、协助支持选项及其他资源来解决您的问题。您可以从 Exchange Server 解决方案中心访问这些资源。在该页中，单击导航窗格中的“自助支持选项”可使用自助服务选项。自助服务选项包括搜索 Microsoft 知识库、在 Exchange Server 论坛上发布问题及其他方法。或者，您可以在导航窗格中单击“协助支持选项”来联系 Microsoft 支持专业人员。由于您的组织可能已有直接与 Microsoft 产品支持服务联系的特定流程，因此，请您务必先查看您组织的准则。

• 与 Microsoft 支持专业人员联系，解决此问题。若要与 Microsoft 支持专业人员联系，请访问 Exchange Server 解决方案中心。在导航窗格中，单击“辅助支持选项”，并使用下列辅助支持选项之一来与 Microsoft 支持专业人员联系。由于您的组织可能已有直接与 Microsoft 产品支持服务联系的特定流程，因此，请您务必先查看您组织的准则。