MSExchangeSA 9360

 

上一次修改主题: 2011-04-28

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容,请尝试在 Exchange 2010 帮助中进行搜索。

 

Product Name

Exchange

Product Version

14.0

Event ID

9360

Category

Error

Symbolic Name

evtOALGenDiffErrorNoPost

Message Text

OABGen encountered an error while generating the %1 file for version 2 and 3 differential downloads of address list '%2'. The offline address book has not been updated so clients will not be able to download the current set of changes. Check other logged events to find the cause of this error. %nIf the cause of the problem was intentional or cannot be resolved, OABGen can be forced to post a full offline address book by creating the DWORD registry key 'HKEY_LOCAL_MACHINE\%3\%4' and setting it to 1 on this server. When OABGen next generates the offline address book, clients will perform a full OAB download. After that time, the registry key should be removed to prevent further full downloads. %n- %5

For Microsoft Outlook clients that are running Outlook 2003 Service Pack 1 (SP1) or earlier, if an Exchange server that is running Exchange Server 2003 Service Pack 2 (SP2) determines that a differences download is more efficient, and if a differences file cannot be generated on a server that is running Exchange 2003 SP2, Exchange Server will not automatically force a full offline address book (OAB) download. Instead, Exchange logs MSExchangeSA event 9360. MSExchangeSA event 9360 indicates that it was unable to produce a differences file and will not produce a full OAB file.

注释注意:
When this event is logged, the users running Outlook 2003 SP1 or earlier will not be able to receive OAB updates until the problem is corrected.

The offline address list has not been updated, so clients will not be able to download the current set of changes.

To resolve this error, do one of the following:

  • In Event Viewer, examine the Application log for events that occur before and after MSExchangeSA event 9360. These related events may help you discover the reason that Exchange cannot generate a differences file for your Outlook clients that are running Outlook 2003 SP1 or earlier.

  • Perform the following procedure to generate a full OAB download file when a differences file cannot be generated:

    小心警告:
    不正确地编辑注册表时,可能导致出现严重问题,从而需要重新安装操作系统。因不正确地编辑注册表而导致出现的问题是能够解决的问题。编辑注册表之前,请备份所有重要数据。
    1. On the Exchange server, start Regedit.exe.

    2. Open the following registry key:

    3. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters

    4. Right-click Parameters, point to New, and then click DWORD Value.

    5. For the new value name, type OAL post full if diff fails.

    6. Double-click OAL post full if diff fails. In Value data, type 1. Click OK.

    7. Close Regedit.exe.

For information about how to edit the registry, see Microsoft Knowledge Base article 256986, Description of the Microsoft Windows Registry.

如果您尚未执行此操作,请考虑运行 Exchange 工具,已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题,并改进邮件流。若要运行这些工具,请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息,请参阅管理工具箱中的工具

 
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