MSExchange OWA 49

上一次修改主题： 2011-03-19

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Explanation

This Error indicates that the WebReady Document Viewing service did not open an attachment as a Web page. WebReady Document Viewing lets users access file attachments in Microsoft Office Outlook Web App. Users can access common file types such as Microsoft Word documents even if the application is not installed. The event may occur if one or more of the following conditions are true:

• The value of HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F7CC98B4-F6F5-489D-98EB-000689C721DE}\LocalServer32\(Default) is empty. Alternatively, the file referenced by this registry key is incorrect.

• The TranscodingService.exe file is missing from the computer that is running the Client Access server role.

User Action

To resolve this error, follow one or more of these steps:

• Verify that the correct value exists for the registry specified in the Explanation.

  • In Registry editor, under the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F7CC98B4-F6F5-489D-98EB-000689C721DE}\LocalServer32, double-click the registry key (Default).

  • In Value data, verify that the value specified is a path of the TranscodingService.exe file. The default location of the file and the registry key value is C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\bin\DocumentViewing\TranscodingService.exe.

• Verify that the TranscodingService.exe file exists in the location that is specified in the registry. If it does not exist, copy that file from the \Setup\ServerRoles\V14\ClientAccess\owa\bin\DocumentViewing folder on the Exchange Server 2010 DVD, and then paste it to the Client Access server. The default location to replace the file on the client Access server is C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\owa\bin\DocumentViewing.

• Remove and then re-install the Client Access server role. For more information about how to modify server roles, see 修改或删除 Exchange 2010.

• 与 Microsoft 支持专业人员联系，解决此问题。若要与 Microsoft 支持专业人员联系，请访问 Exchange Server 解决方案中心。在导航窗格中，单击“辅助支持选项”，并使用下列辅助支持选项之一来与 Microsoft 支持专业人员联系。由于您的组织可能已有直接与 Microsoft 产品支持服务联系的特定流程，因此，请您务必先查看您组织的准则。

For More Information

如果您尚未执行此操作，请考虑运行 Exchange 工具，已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题，并改进邮件流。若要运行这些工具，请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息，请参阅管理工具箱中的工具。