MSExchangeTransport 10002

上一次修改主题： 2011-03-19

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Explanation

This Information event indicates that an e-mail message has been moved to the Poison message queue in the Microsoft Exchange Server 2010 transport pipeline.

Exchange 2010 uses an ESE database to store messages for routing throughout an Exchange organization. On servers that run the Edge Transport role, the database queues messages that are received from or directed to the Internet. On servers that run the Hub Transport role, the database queues messages that are transferred throughout the Exchange organization. Exchange 2010 includes the following transport queues:

• Submission queue

• Mailbox delivery queue

• Remote delivery queue

• Poison message queue

• Unreachable queue

The Microsoft Exchange Transport service creates these queues for temporary message storage as the service transfers messages through the transport pipeline.

The Poison message queue is used to store messages that cause the Microsoft Exchange Transport service to crash during message processing. This is designed to help prevent a scenario in which a damaged or malformed message causes Exchange to enter a crash/restart loop.

The Poison queue is configured with a message threshold. When a message causes the Microsoft Exchange Transport service to crash, the PoisonCount value is incremented by one. When the PoisonCount value meets the threshold, the Microsoft Exchange Transport service moves the message to the Poison message queue. Queue settings are stored in the EdgeTransport.exe.config file. This file is an XML application configuration file that is associated with the EdgeTransport.exe file. For more information, see the "Options for Configuring the Queue Database" section in 了解传输队列.

If the Poison message queue contains a lot of messages, it could indicate a problem in the transport pipeline, such as that the server is receiving malformed spam messages or that malformed messages are being sent intentionally to the server.

For more information about the transport pipeline in Exchange 2010, see 了解传输管道.

To obtain transport architecture diagrams, see the Exchange Server Team blog article Exchange 2010 Transport Architecture Diagrams Available for Download.

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User Action

No user action is required. However, it is best to monitor this event to determine whether the number of messages in the queue grows. To troubleshoot this issue, do one or more of the following:

• 有关相关事件，请查看 Exchange 2010 服务器上的应用程序日志和系统日志。例如，在此事件之前和之后发生的事件可能会提供有关导致出现此错误的根本原因的详细信息。

• Review the Operations Console in Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.

• You may want to increase diagnostics logging to log the components in the transport pipeline. To increase diagnostics logging for the Transport components, follow these steps:

  1. In the Exchange Management Console, expand Server Configuration, and then click Hub Transport.

     Note   For and Edge Transport server, click Edge Transport.

  2. In the Actions pane, click Manage Diagnostic Logging Properties for the appropriate server.

  3. Expand MSExchangeTransport.

  4. Click the following components, click Expert, and then click Configure for each component:

  • Smtpreceive

  • Smtpsend

  • DSN

  • Components

  • Remote Delivery

  • Categorizer

• Use the Queue Viewer tool in Exchange 2010 Toolbox to view the message queues. For more information about how to view queued messages, see 查看排队邮件属性. For more information about how to manage message queues, see 管理传输队列.

• 使用自助支持选项、协助支持选项及其他资源来解决您的问题。您可以从 Exchange Server 解决方案中心访问这些资源。在该页中，单击导航窗格中的“自助支持选项”可使用自助服务选项。自助服务选项包括搜索 Microsoft 知识库、在 Exchange Server 论坛上发布问题及其他方法。或者，您可以在导航窗格中单击“协助支持选项”来联系 Microsoft 支持专业人员。由于您的组织可能已有直接与 Microsoft 产品支持服务联系的特定流程，因此，请您务必先查看您组织的准则。

For More Information

如果您尚未执行此操作，请考虑运行 Exchange 工具，已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题，并改进邮件流。若要运行这些工具，请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息，请参阅管理工具箱中的工具。