MSExchange Availability 4003

  • 项目

 

上一次修改主题： 2011-03-19

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Product Name

Exchange

Product Version

14.0

Event ID

4003

Category

Availability Service

Symbolic Name

PublicFolderRequestFailed

Message Text

Process %1: %2 failed. The exception returned is %3. The Availability service could not successfully retrieve Schedule+ free/busy data for one or more legacy Exchange mailboxes. To find the root cause of this error, increase the diagnostic logging level of the MSExchange Availability service.

Explanation

This Error event indicates that the Microsoft Exchange Availability service could not successfully retrieve Schedule+ Free Busy data for one or more legacy Exchange mailboxes. A legacy Exchange mailbox refers to a mailbox that resides on an Exchange 2000 or Exchange 2003 server. The Exchange Availability service is responsible for retrieving Schedule+ Free Busy data for a set of mailboxes. If the mailbox resides on a computer that is running Exchange 2007 or Exchange 2010, the Availability service retrieves the data from the mailbox itself. However, if the mailbox resides on an Exchange 2000 or Exchange 2003 server, the Availability service retrieves the data from Public Folders. This event occurs when the Exchange Availability service does not retrieve the data from Public Folders.

This event can be logged because of various reasons. Increase the diagnostic logging level of MSExchange Availability service to find the root cause of this error.

User Action

To resolve this error, follow these steps:

  • Increase the diagnostic logging level of MSExchange Availability service. To do this, follow the steps shown here:

    警告

    不正确地编辑注册表时，可能导致出现严重问题，从而需要重新安装操作系统。因不正确地编辑注册表而导致出现的问题是能够解决的问题。编辑注册表之前，请备份所有重要数据。

    1. Start Registry Editor (regedit).

    2. Locate the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchange Availability\Diagnostics

    3. In the results pane, change the Value data of all keys (except Default) to 5.

    4. Exit Registry Editor.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

For detailed information about how to configure logging, see 如何更改 Exchange 进程的日志记录级别.

If you cannot resolve this error using the options suggested here, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.

For More Information

如果您尚未执行此操作，请考虑运行 Exchange 工具，已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题，并改进邮件流。若要运行这些工具，请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息，请参阅管理工具箱中的工具。