MSExchange OWA 37

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上一次修改主题： 2011-03-19

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Product Name

Exchange

Product Version

14.0

Event ID

37

Category

Configuration

Symbolic Name

PrimarySmtpAddressUnavailable

Message Text

The sign-in to Outlook Web App failed. The Active Directory profile for "%1" doesn't have a primary SMTP address.%n%nThis may have happened because the user's account wasn't created using the Exchange Management Console or the Exchange command-line tools. %n%nThe following Exchange Management Shell steps provide one way of correcting the most common cause of the problem. %n%n %n%n Get-User "%2" | Disable-Mailbox. %n%nGet-User "%3" | Enable-Mailbox %n%nAt the prompt, enter the mailbox database name (normally "Mailbox Store").

Explanation

This Error event indicates that the user referenced in the event description could not log on to their mailbox using Microsoft Office Outlook Web App because their mailbox does not have a primary Simple Mail Transfer Protocol (SMTP) address. Each user can have one or more SMTP addresses, but one of these addresses must be the primary address. The primary SMTP address displays in bold in the Exchange Management Console. This event may occur if the user mailbox was not created by using the Exchange Management Console or the Exchange Management Shell.

User Action

To resolve this error, follow these steps:

  1. Disable the mailbox for the user.

  2. Create a new mailbox for the user.

You can perform these procedures by using the Exchange Management Console or the Exchange Management Shell.

For information about how to disable a mailbox, see 禁用邮箱.

For information about how to create a mailbox, see 创建邮箱.

For More Information

如果您尚未执行此操作，请考虑运行 Exchange 工具，已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题，并改进邮件流。若要运行这些工具，请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息，请参阅管理工具箱中的工具。