MSExchangeSA 9317

  • 项目

 

上一次修改主题： 2011-04-28

本文对特定 Exchange 事件进行了说明并提供了可能的解决方案。如果您在此处未找到所需内容，请尝试在 Exchange 2010 帮助中进行搜索。

Details

Product Name

Exchange

Product Version

14.0

Event ID

9317

Category

Error

Symbolic Name

evtFailureRegisteringSPNs

Message Text

Failed to register Service Principal Name for %1; error code was %2.

Explanation

This Error event indicates that the Microsoft Exchange System Attendant service failed to register the service principal name (SPN) for the process specified in the event description. An SPN is a unique identifier for the services running on an Exchange server. Each service that needs Kerberos authentication must have an SPN so that clients can identify the service on the network. In Active Directory, an SPN is assigned to an account under which the corresponding service runs. By default, Microsoft Outlook and Microsoft Outlook Web Access clients are authenticated using the Kerberos authentication mechanism. If SPN registration fails, Kerberos authentication also fails, preventing Outlook and Outlook Web Access clients from getting authenticated to the Exchange services and preventing user logon to mailboxes.

User Action

To resolve this error, do one or more of the following:

  • Use the Services console to make sure that the Microsoft Exchange System Attendant service is in a Started state. If the service is already in a Started state, stop and then restart the service.

  • Make sure that the server that logged this event is properly registered on the Domain Name System (DNS) server. For more information about how to troubleshoot DNS issues, see Troubleshooting DNS servers.

  • An SPN is registered using a remote procedure call (RPC). Review other Warning events and Error events in the Application log to find out if there are RPC failures.

  • As a workaround, manually configure the SPN for the service specified in the event description. For more information about how to manually configure the SPN, see Service Logons Fail Due to Incorrectly Set SPNs.

  • If this error frequently occurs, contact Microsoft Product Support. For information, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

如果您尚未执行此操作，请考虑运行 Exchange 工具，已创建这些工具以帮助您分析 Exchange 环境并对其进行疑难解答。这些工具可帮助确保您的配置与 Microsoft 最佳实践保持一致。它们还可以帮助您识别和解决性能问题，并改进邮件流。若要运行这些工具，请转到 Exchange 管理控制台的“工具箱”节点。若要了解有关这些工具的详细信息，请参阅管理工具箱中的工具。