The Out of Office (OOF) Assistant could not read the Out of Office configuration data for the user mailbox specified in the event description

 

上次修改主題的時間: 2006-09-22

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

產品

Exchange

版本

8.0 (Exchange Server 2007)

識別碼

3001

來源

MSExchangeMailboxAssistants

警示類型

Error

MOM 規則路徑

Exchange12/Exchange 2007/Mailbox/InformationWorker

MOM 規則名稱

郵件答錄機 (OOF) 助理員無法讀取事件描述中所指定,使用者信箱的郵件答錄機組態資料。

This Error event indicates that the Out of Office (OOF) Assistant could not read the Out of Office configuration data for the user mailbox specified in the event description. The Out of Office configuration data indicates whether a mailbox is configured for automatic OOF replies to new emails and appointments. This event may occur if one or more of the following conditions are true:

  • The Microsoft® Exchange Mailbox Assistants service has identified the mailbox as corrupted.

  • The mailbox is in a disconnected state, that is, it is not associated with a user account.

  • The mailbox is being moved from one mailbox database to a different mailbox database.

  • The Mailbox Assistants service cannot establish a session with the Exchange store.

To resolve this error, take one or more of the following steps:

  • Make sure that the mailbox for the user specified in the event description is not corrupted. A corrupted mailbox may also prevent a user from successfully logging on to a Microsoft Outlook® client or Outlook Web Access (OWA).

  • Make sure that the mailbox is not in a disconnected state. A disconnected mailbox displays a red cross next to its icon in the Exchange Management Console.

  • Make sure that the mailbox is not being moved to a different mailbox database.

  • Increase the diagnostic logging level of the OOF Assistance category on the MSExchangeMA service. After you increase the diagnostic logging level, you will see more events that are specific to this error in the Application log. These related events may help you find the root cause of this error. To increase the diagnostic logging level, follow the steps shown here:

    Caution   Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

    1. Start Registry Editor (regedit).

    2. Locate the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMA\Diagnostics

    3. In the results pane, change the Value data of OOF Assistant key to 5.

    4. Exit Registry Editor.

  • Restart the Mailbox Assistants service from the Services console.

If you cannot resolve this error by using the options suggested here, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

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