Event ID 36 — Supported Plug and Play Device Redirection

Applies To: Windows Server 2008

Terminal Services in Windows Server 2008 includes support for redirection of Windows Portable Devices, specifically media players based on the Media Transfer Protocol (MTP) and digital cameras based on the Picture Transfer Protocol (PTP), as well as devices that use Microsoft Point of Service (POS) for .NET 1.11.

When a user establishes a remote session with a Windows Server 2008 terminal server, the supported Plug and Play device attached to the user's local computer can be redirected and made available to the user in the remote session.

Note:  Microsoft POS for .NET device redirection is only supported if the terminal server is running an x86-based version of Windows Server 2008.

Event Details

Resolve

Change the appropriate configuration or Group Policy setting

To resolve this issue, enable redirection of supported Plug and Play devices by using the Terminal Services Configuration tool or by using Group Policy.

Note:  If you want to continue to prevent the redirection of supported Plug and Play devices, then no futher action is required.

To perform these procedures, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Change the settings in Terminal Services Configuration

To check settings by using Terminal Services Configuration:

1. On the terminal server, open Terminal Services Configuration. To open Terminal Services Configuration, click Start, point to Administrative Tools, point to Terminal Services, and then click Terminal Services Configuration.
2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
3. Under Connections, right-click the connection (for example, RDP-Tcp), and then click Properties.
4. Click the Client Settings tab.
5. Under Redirection, if the Supported Plug and Play Devices check box is selected, clear the Supported Plug and Play Devices check box.
6. Click Apply, then click OK.

Change the settings in Group Policy

If the redirection of supported Plug and Play devices has been disabled by using Group Policy, change the Group Policy that is being applied to the terminal server so that supported Plug and Play devices can be redirected.

Redirection of supported Plug and Play devices can be controlled by the following Group Policy settings:

• The Do not allow supported Plug and Play device redirectionGroup Policy setting. This Group Policy setting is located in Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Device and Resource Redirection. Note that the Group Policy setting will take precedence over the setting configured in Terminal Services Configuration.
• The Group Policy settings located in Computer Configuration\Administrative Templates\System\Device Installation\Device Installation Restrictions.

To configure the Group Policy setting in Active Directory Domain Services (AD DS), use the Group Policy Management Console (GPMC). To configure the Group Policy setting locally on a terminal server, use the Local Group Policy Editor. For more information about configuring Group Policy settings, see either the Local Group Policy Editor Help (https://go.microsoft.com/fwlink/?LinkId=101633) or the GPMC Help (https://go.microsoft.com/fwlink/?LinkId=101634) in the Windows Server 2008 Technical Library.

Verify

To verify that supported Plug and Play device redirection is working properly, use either of the following methods:

Method one

Establish a remote session with the terminal server and check that the redirected device is available and is functioning as expected.

Method two

Check the status of the device by using Device Manager.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To use Device Manager to check the status of the device:

1. On the terminal server, open Device Manager. To open Device Manager, click Start, click Run, type devmgmt.msc, and then click OK.
2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
3. On the View menu, click Devices by connection.
4. Locate the device under the User Mode Bus controller node.
5. Double-click the device and verify that Device status indicates that the device is working properly.

Related Management Information

Supported Plug and Play Device Redirection

Terminal Services