Are Customers Able to Access Their E-mail with Their Web Browser?

適用於: Exchange Server, Operations Manager 2007

The following monitors and rules verify the availability and performance of Outlook Web Access (OWA) on front-end Exchange Server 2003 servers. They perform synthetic OWA logons and monitor the results to determine OWA availability and performance. Different types of alerts are generated for different failures.

Monitors for OWA Monitoring

The monitor for OWA is Outlook Web Access Logon Monitor. The Outlook Web Access Logon Monitor performs a synthetic OWA logon, by default every 15 minutes, and verifies the health of OWA. If the monitor cannot log on and verify the health of OWA, it changes the state of OWA to critical and raises the following critical alert: "Exchange OWA monitor reported a problem."

Important重要事項
This monitor requires Exchange Server 2003 Service Pack 1

Key Rules for OWA Monitoring

There are approximately 70 rules to help you monitor the health of OWA. Following are a few of the more important rules for verifying the ability of customers to quickly access their Exchange e-mail by using Internet Explorer.

 

Rule Name

Alert Properties

Outlook Web Access: Current Web Service Connections

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Message Opens / second

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Message Sends / second

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Number of Recent Users

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Authentication / second

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Total Messages Opened

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access: Total Messages Sent

Not applicable: This rule collects performance data; it does not generate alerts.

Outlook Web Access logon failure: (HTTP error 401) Unauthorized

Event-based

Priority: Medium

Severity: Warning

Outlook Web Access logon failure: Service Unavailable

Event-based

Priority: Medium

Severity: Warning

Performance Collection Rule for Outlook Web Access logon latency

Not applicable: This rule collects performance data; it does not generate alerts.

Views for OWA Monitoring

The views for OWA monitoring are in the Operations Console Monitoring pane in the Microsoft Exchange Server\Exchange 2003\Outlook Web Access node. The views for OWA are as follows:

  • OWA Active Alerts

  • OWA Logon Latency

  • OWA Performance Data

The OWA Active Alerts view displays alerts generated by the OWA monitors and rules. For more information about an alert, see its properties in the Operations Manager 2007 Operations Console.

The OWA Logon Latency view displays performance data in graphical format for OWA logon latency. You do not need to wait for customers to call the help desk with logon issues. If the time it takes to log on is increasing, you can investigate the issue and resolve it before an alert is ever raised.

The OWA Performance Data view displays key performance data for the OWA servers in graphical form. Select the items you want charted, such as Outlook Web Access: Authentication / second, for each managed front-end server.

Reports for OWA Monitoring

There are two reports provided with Operations Manager 2007 that can help you analyze trends in OWA for your Exchange environment: Availability and Performance. These reports are located in the Operations Console Reporting pane in Reporting\Microsoft Generic Report Library.

note附註
Reporting is an optional component of Operations Manager 2007.

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